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Thread: YouTube app crashes on Toshiba 49V6863DG

  1. YouTube app crashes on Toshiba 49V6863DG
    #1
    Two weeks ago I bought a Tohiba 49V6863DG. The YouTube app was working just fine but when I upgraded to the latest firmware , i am having the following problem. When I open YouTube and select a video , the app crashes and the TV becomes unresponsive, I have to unplug the power supply in order to use it again .

  2. Re: YouTube app crashes on Toshiba 49V6863DG
    #2
    Hi, you may need a software update, which country was it purchased in and I can pass you the contact details of the team.

  3. Re: YouTube app crashes on Toshiba 49V6863DG
    #3
    Beginner
    Join Date
    Nov 2018
    Location
    Germany
    Posts
    2
    Hi, I got some kind of the same problem since a few days. Bought mine in Germany. What can I do now - the system says there's no update available...

    Thanks in advance.

  4. Re: YouTube app crashes on Toshiba 49V6863DG
    #4
    Beginner
    Join Date
    Jan 2019
    Location
    United Kingdom
    Posts
    2
    Same problem with my tv .I have a Toshiba 55T6863DB
    i can load the YouTube app and search/browse content
    but a s soon as i try to play a video my screen turns black and the TV is completely unresponsive , cant even turn it off with remote
    If i leave it it will turn off after 3 to 5 mins and do a hard reset (light flashing for 30 secs or so)
    it used to work in when i first bought the TV (Delivered on Wednesday 14 November)

    is there anyway to delete and reset the YouTube app

  5. Re: YouTube app crashes on Toshiba 49V6863DG
    #5
    There isn't a way to uninstall the app but I would advise doing a first time installation on the TV.

  6. Re: YouTube app crashes on Toshiba 49V6863DG
    #6
    Beginner
    Join Date
    Jan 2019
    Location
    United Kingdom
    Posts
    2
    Quote Originally Posted by Jacob Murphy View Post
    There isn't a way to uninstall the app but I would advise doing a first time installation on the TV.

    seems to have worked cheers

  7. Re: YouTube app crashes on Toshiba 49V6863DG
    #7
    Glad to hear that resolved the issue.

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