New 43T6863DB not playing Dolby Vision in Netflix

[Hsingh88]

I bought a new 43T6863DB less than a week ago. I have been trying to use Netflix app installed on the TV and everything works except any Dolby Vision programs. I get a black screen with some lines on top and audio, but no video. I read on some other threads that an update may solve it but my system was updated at start and I checked that there are no new updates available.

Please let me know what I can do. I like the TV and would be a shame if I have to send it back because of this issue.

[Jacob Murphy]

Hello Hsingh88,

We have a specific software that we can send this out to you, if you contact our call center this can be arranged: 0333 733 4422