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Thread: 55v6863dg : Netflix crashes, Dolby vision crashes...

  1. 55v6863dg : Netflix crashes, Dolby vision crashes...
    #1
    Hello,

    I've bought the TV 55v6863dg last week and i've multiples issues.

    1) Native Netflix app freezes during movie loadings.

    2) PS4's Netflix works... until it provides dolby vision content : at this moment, the screen goes black.

    Very disapointing.

    My TV is up to date.

    Mise jour logicielle : v.4.35.8.1
    Version de l'application : v.4.17.0.0

  2. Re: 55v6863dg : Netflix crashes, Dolby vision crashes...
    #2
    Hello derherrgott44,

    I would suggest resetting the TV. to do this:

    Press Home
    Choose Settings
    Choose Installation Choose YES
    TV will turn off and back on
    Follow on-screen instructions

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