55v6863dg : Netflix crashes, dolby vision crashes...

[derherrgott44]

Hello,

I've bought the TV 55v6863dg last week and i've multiple issues.

1) Native Netflix app freezes during movie loadings.

2) PS4's Netflix works... until it provides dolby vision content : at this moment, the screen goes black.

Very disapointing.

My TV is up to date.

Mise à jour logicielle : v.4.35.8.1
Version de l'application : v.4.17.0.0

[Jacob Murphy]

hello derherrgott44,

I would suggest resetting the TV. Can you try the below steps and let me know how you get on?

Press Home
Choose Settings
Choose Installation Choose YES
TV will turn off and back on
Follow on-screen instructions

[derherrgott44]

i reset the TV but the issues remain...

[kamilradom1910]

Im just copy my post from different topic, because i can't will be wright another time.

" Sometimes, when I play with my ps4 or watch something on netflix (using my ps4 for this too, not the smart tv app), everything turns black but with a little dolby vision logo in the lower right corner. What is that and how do I change that?"


I got that same problem. Im contacted with support, they send me a firmware (older than i had, ofcourse im installed) but nothing changed
@Jacob Murphy can You contact yourself with support ? They must realise firmware globally (not sending private) because right now this TV had a tons of bugs.
From color banding (bad color gradient - im already speak with support about this) to problems with Dolby Vision (starting without a Dolby Vision material, black screen).

A problem is very bad firmware. Restart TV not help They must fix this.

[derherrgott44]

Up...

[Jacob Murphy]

Hi Derhergott44, I'd advise speaking to the team and they can look at sending some software out potentially for this 0333 733 4422

Kamilradom1910 - Have you also spoke to the support team?

[derherrgott44]

Hi Derhergott44, I'd advise speaking to the team and they can look at sending some software out potentially for this 0333 733 4422

Kamilradom1910 - Have you also spoke to the support team?

Hi Jacob,

I don't speak English well orally.
Is there an email address or a French phone number ?

[kamilradom1910]

Yes im contacted. Rigth now i got tons of work, but when Will be Little quiet im make few Pictures and send them, because they want See bad color gradient.

[Jacob Murphy]

0809 100 111 or support.fr@toshiba-tv.com