Toshiba 49V5863DB - Smart Centre App stuck on "Getting Channel List"

[JacksonBrown]

Just bought this TV and am hoping to make use of the Alexa features. Reviews say it's a nightmare to get Alexa working and i can already see why. My App is stuck on "Getting Channel List", even though everything is connected to the same network. There isn't actually a channel list to get, because i haven't installed the channels due to having no cable/aerial.

How do i make this work. It's not as if it's make or break, i already have the TV, but i'd very much like to use Alexa.

[Jacob Murphy]

Hello JacksonBrown,

Have you tried uninstalling the app and then reinstalling the app?

Also, performing a first time Installation might help with your issue. To do this just follow the below instructions!

Press Menu
Choose Installation
Choose First Time Installation
Choose YES
TV will turn off and back on
Follow on-screen instructions