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Thread: Toshiba 49V5863DB - Smart Centre App stuck on "Getting Channel List"

  1. Toshiba 49V5863DB - Smart Centre App stuck on "Getting Channel List"
    #1
    Beginner
    Join Date
    Oct 2018
    Location
    United Kingdom
    Posts
    1
    Just bought this TV and am hoping to make use of the Alexa features. Reviews say it's a nightmare to get Alexa working and i can already see why. My App is stuck on "Getting Channel List", even though everything is connected to the same network. There isn't actually a channel list to get, because i haven't installed the channels due to having no cable/aerial.

    How do i make this work. It's not as if it's make or break, i already have the TV, but i'd very much like to use Alexa.

  2. Re: Toshiba 49V5863DB - Smart Centre App stuck on "Getting Channel List"
    #2
    Hello JacksonBrown,

    Have you tried uninstalling the app and then reinstalling the app?

    Also, performing a first time Installation might help with your issue. To do this just follow the below instructions!

    Press Menu
    Choose Installation
    Choose First Time Installation
    Choose YES
    TV will turn off and back on
    Follow on-screen instructions

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