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Thread: SATELLITE Click Mini L9W-B : Touch screen, Keyboard, touchpad issue

  1. SATELLITE Click Mini L9W-B : Touch screen, Keyboard, touchpad issue
    #1
    Beginner
    Join Date
    Feb 2018
    Location
    France
    Posts
    1
    Hi,

    I have a SATELLITE Click Mini L9W-B tablet not used for a while.
    Tablet docked to the keyboard, I plugged it to charger and it is charging.

    When I turned on the device, windows 10 started and loaded up to desktop.
    But once loaded nothing is responding.
    Touch screen is not working.
    Keyboard is not working.
    Touchpad is not working.

    On windows desktop, I have dynamic tiles updating.
    This way, I can tell the device is not freeze or crashed.
    Sound or power buttons are not doing anything but if I press power for around 10 seconds, the device power off.

    I managed booting to bios and from here, everything is working fine.
    The keyboard is fully responding, as well as the touch screen and touchpad.

    I tried to boot the tablet without the dock, the touch screen is not respoding.
    I docked the tablet but nothing happen.

    Looks like a windows issue.
    But I can't run recovery because it's powered by windows and nothing is responding from here too.

    Please, I'm stuck and need help to find a way recover usage of my device.

  2. Re: SATELLITE Click Mini L9W-B : Touch screen, Keyboard, touchpad issue
    #2
    I have the exact same problem after performing a clean install of Windows 10, did you ever solve it?

  3. Re: SATELLITE Click Mini L9W-B : Touch screen, Keyboard, touchpad issue
    #3
    Beginner
    Join Date
    Nov 2015
    Location
    UK
    Posts
    41
    Try installing Ubuntu and see if keyboard etc works maybe?

  4. Re: SATELLITE Click Mini L9W-B : Touch screen, Keyboard, touchpad issue
    #4
    Beginner
    Join Date
    Oct 2015
    Location
    Athens
    Posts
    27
    Quote Originally Posted by tbayart View Post
    Hi,

    I have a SATELLITE Click Mini L9W-B tablet not used for a while.
    Tablet docked to the keyboard, I plugged it to charger and it is charging.

    When I turned on the device, windows 10 started and loaded up to desktop.
    But once loaded nothing is responding.
    Touch screen is not working.
    Keyboard is not working.
    Touchpad is not working.

    On windows desktop, I have dynamic tiles updating.
    This way, I can tell the device is not freeze or crashed.
    Sound or power buttons are not doing anything but if I press power for around 10 seconds, the device power off.

    I managed booting to bios and from here, everything is working fine.
    The keyboard is fully responding, as well as the touch screen and touchpad.

    I tried to boot the tablet without the dock, the touch screen is not respoding.
    I docked the tablet but nothing happen.

    Looks like a windows issue.
    But I can't run recovery because it's powered by windows and nothing is responding from here too.

    Please, I'm stuck and need help to find a way recover usage of my device.

    I experienced the exact same issue some days ago when I had to reinstall Windows. Anyone with some solution?

  5. Re: SATELLITE Click Mini L9W-B : Touch screen, Keyboard, touchpad issue
    #5
    Beginner
    Join Date
    Oct 2015
    Location
    Athens
    Posts
    27
    Just remembered that Satellite Click (all models) require the Intel Platform Installer in order for hardware to work properly (touch screen, keyboard, sound, etc)
    Go to http://www.toshiba.eu/support/drivers/laptops/ or in any other country similar Toshiba page, find your Satellite Click model and look for the Intel Platform Installer download.
    Have it downloaded and run. Following this, the laptop will restart and everything will be in place

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