I've just spoken to a most unhelpful person. They are either a) a really unhelpful person or b) under such tight restriction from Toshiba that they are not allowed to be helpful. I'm trying and failing to update Windows 10. I wanted to confirm if my machine was compatible for the Fall update, the operator just said "You can't believe all the websites", I've looked on two Toshiba websites and they contradict each other. I don't feel spending 99Euros is justified to give correct information, or at least directing me to an official site.

Shocking Customer Service. Learn to be nice to people.