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Thread: Portege Z930-E6S - Fingerprint error after full recovery

  1. Portege Z930-E6S - Fingerprint error after full recovery
    #1
    Beginner
    Join Date
    Jun 2017
    Location
    Moscow
    Posts
    2
    I had to use the SSD recovery option (full recovery). When I started to setup the laptop again, the fingerprints cannot be enrolled, as there is coming up a message:
    Operation failed. The same fingerprint already exists.
    However, in the list of fingerprints, there are not the ones I would like to use.

    The method specified here ( https://forum.toshiba.eu/showthread....-full-recovery )did not help: the driver is deleted without deleting the fingerprints.

    HELP!!!!! PLEASE!!!!!!

  2. Re: Portege Z930-E6S - Fingerprint error after full recovery
    #2
    Beginner
    Join Date
    Aug 2017
    Location
    Spain
    Posts
    2
    Hi, maybe with Toshiba Fingerprint Utility you can delete the fingerprints registered

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