P50-A09M running Windows 10 64b

Trying to update my Toshiba Video Play to version V5.3.50.2 from V5.3.27.102-A

All I get is Version of source build is not target build.

Tried both ways dnloaded the Window 10 update and via the Toshiba Service Store, the Service Store gives you the wrong info to delete the old one, totally wrong as you have no Video Player to update, had to use a system restore to get it back, the build in backup version V5.3.27.102-A
will not install comes up to delete it all the time ??

Ive seem many post regarding this error; Version of source build is not target build but No answers.