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Thread: Startup BIOS Password on Satellite Click Mini L9W-B

  1. Startup BIOS Password on Satellite Click Mini L9W-B
    #1
    Beginner
    Join Date
    Nov 2015
    Location
    Germany
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    Hello everybody,
    I'm now digging some time arround to find a solution for my problem.

    I have a "locked" Toshiba Satellite Click Mini (L9W-B) convertible.

    Somehow is there now a "startup password" on it.
    Im not sure if it is a BIOS/UEFI but I think so.

    



    The prompt apears right after the Toshiba Logo.

    I'm not sure what exactly has happend,
    the tablet has layed quite a time arround in my wifes desk.
    (And the battery was drained, obviously.)

    So I have two theories.

    1. My wife has set accidentally a password ==> (But she said she never has done something like that. And I couldn't remember to set any password...)
    2. Or somehow the passord was "enabled" by the power drop

    Because on the first time after charging it has brought a message, that the cmos date&time was wrong and are now set to default, or so.
    - I couldn't remember the exact words.
    But I never heard of this kind of behaivior of a Notebook/PC before.

    Can somebody confirm that this is a UEFI password prompt?


    Is there a way to clear the bios/uefi?

    (Like on Laptops/desktop you can clear it by a jumper or removing the CMOS battery.)

    I'm not sure if the Click Mini has a TPM device on it. ==> This would mean the device is now garbage?



    I've tried to get into the boot menu (like described for for the other Toshiba Windows Encore Tablets),

    but this hasn't worked until now.

    (Volume Up(+) or Volume Down(-) and power on with or without plugged AC.



    I think the investment for the Tech Support wouldn't make sense for such a low end device...


    Is there no possibility to set it back to factory defaults?


    Any suggestions from the community?

  2. Re: tipsmethods on No3283
    #2
    Beginner
    Join Date
    Nov 2015
    Location
    Germany
    Posts
    3
    WTF?!?

  3. Re: tipsmethods on No3283
    #3
    Beginner
    Join Date
    Sep 2015
    Location
    London
    Posts
    31
    The password at boot must have deliberately been set via the bios.

    Unlike some old laptops, its not just the case of removing a small battery inside and allowing it to reset the bios password/disable the password

    Unfortunately it is a brick without the user entering the correct password. It is good practice for everyone to activate a password system as this effectively makes it useless for anyone else that may have access to it

  4. Re: tipsmethods on No3283
    #4
    Beginner
    Join Date
    Nov 2015
    Location
    Germany
    Posts
    3
    epp you're right.
    I'm not sure where it's exactly store. (Which IC on the Board.)
    Some very old Toshiba Laptops had a master password , then in the past had a hash key.
    And even on some Toshiba Notebooks it was common that there is a pair of blank solder Pads, mostly nearby the Bios Eprom or underneath a Sticker at the Ram Slots. Etc.
    But nothing that obvious on this device.
    Unfortunatley.
    But to be honest,I didn't expect this kind of information from toshiba itself or this Forum.
    Because Toshiba even publicate their maintenace manual, like other big manufacturers... :-(
    But for me it make no sense to send 150-200€ for "password removal" (Mainboard exchange) for a device this is even no lass worth...

    I even about curious that they have taken "security" that serious on a consumer device. I would expect it on business class devices.

    But I'll keep trying to unbrick this.
    A few ICs I have already identified...
    And thank with the Datasheets, who knows. ;-)

  5. Re: tipsmethods on No3283
    #5
    Beginner
    Join Date
    Sep 2015
    Location
    London
    Posts
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    Too many stolen laptops and phones flying around :-) The bios password lock together with the wiping and dis-activation of mobile phones do not make it much worthwhile to receive a brick in the process. Certainly there are ways to clear the password but you may have to pay the price of the laptop just to get a qualified engineer to remove/clear/reinsert a chip :-)

  6. Re: tipsmethods on No3283
    #6
    Beginner
    Join Date
    Dec 2015
    Location
    spain
    Posts
    1
    my toshiba, one day old, entered in same problem of bios asking password
    the trigger was a low battery
    no request to password in the bios was made by the system

    i'm afraid i bought a bad designed product as i can see only now in the forum

    i will return it to the seller, and will ask for another equipment.
    very, very disapointed with the brand

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