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Thread: How to reset fingerprint sensor on Portege R700-174?

  1. How to reset fingerprint sensor on Portege R700-174?
    #1
    Beginner
    Join Date
    Feb 2015
    Posts
    3
    hello !

    my 'problem':

    on my portege (r700-174) i run a win7 (which was preinstalled on that notebook), a win 8.1. and for some tests the win10 technical preview

    all the Systems are protected via Password and Fingerprints.

    also the win10 test-System (to test fingerprint-Utility within win10)

    now i deleted an old build of win10 and made a clean install with the latest build

    unfortunately i forgort to unregister the Fingerprint i had registerd with that old win10 - so now this finger can not be used
    to be registerd for the new win10 (or any other System)

    my question

    is there any possibility to completely reset (delete all Fingerprints for all Systems) the fingerprintscanner out from one of my running Systems or to unregister the
    Fingerprint for that system, that does not longer exist on my portege ?

    thanks for any hints

    Kurt

  2. Re: How to reset fingerprint sensor on Portege R700-174?
    #2
    Master
    Join Date
    Jan 2006
    Location
    UK
    Posts
    1,395
    The fingerprints are stored on the fingerprint sensor and you will need to follow the instructions in this Toshiba document to remove your fingerprint scans.
    http://www.mytoshiba.com.au/support/items/faq/386

    In case this procedure would not work, only Toshiba authorized service provider would be able to erase users fingerprint related privacy information on the fingerprint sensor flash.

    See also other thread:
    https://forum.toshiba.eu/showthread.php?75917

  3. Re: How to reset fingerprint sensor on Portege R700-174?
    #3
    Beginner
    Join Date
    Feb 2015
    Posts
    3
    thank you !

    Utility from link nr. 2 did waht i wanted to do !

    regards Kurt

  4. Re: How to reset fingerprint sensor on Portege R700-174?
    #4
    Master
    Join Date
    Jan 2006
    Location
    UK
    Posts
    1,395
    Great news! Thanks for feedback!

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