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Thread: Need service firmware for Toshiba 32W3433DG

  1. Need service firmware for Toshiba 32W3433DG
    #1
    Beginner
    Join Date
    Mar 2015
    Posts
    3
    Hello,

    I have installed firmware from this link http://www.dl.toshiba.com/dtv/NA/GB/EN/32W3433DG.html . After installing it the software on my tv isn't working properly. The image is reversed (upside down), texts are blurry and the colors are wrong.

    Pls help me!

  2. Re: Need service firmware for Toshiba 32W3433DG
    #2
    Master
    Join Date
    Feb 2005
    Posts
    2,370
    It is really strange. Offered firmware updates are tested and something like this should not happen.

    Have you tried to set your notebook back to factory settings?
    If yes can you please tell us if everything is OK again?

  3. Re: Need service firmware for Toshiba 32W3433DG
    #3
    Beginner
    Join Date
    Mar 2015
    Posts
    3
    My device is a TV not a notebook. Don't have factory reset or i don't know where is in the meniu.

  4. Re: Need service firmware for Toshiba 32W3433DG
    #4
    Master
    Join Date
    Sep 2009
    Location
    Poland
    Posts
    4,758
    The TV devices can be reset to default values.
    How?
    Mostly this is described in user manual
    http://www.toshiba-om.net/pdf/manuals/lcdtv/English/L3433-32-English.pdf

    Check page 24 “Reset”
    This feature allows you to reset the current Picture Settings to the default values.
    Press MENU button and select Picture by using Left or Right button.
    Press Up or Down button to select Reset and press OK button

  5. Re: Need service firmware for Toshiba 32W3433DG
    #5
    Beginner
    Join Date
    Mar 2015
    Posts
    3
    The problem is in the soft, not in Picture Settings. I make the reset in Picture Settings and..nothing.
    Can i reset the firmware to factory firmware?

  6. Re: Need service firmware for Toshiba 32W3433DG
    #6
    Master
    Join Date
    Sep 2009
    Location
    Poland
    Posts
    4,758
    The firmware was released last year (as mentioned on the firmware update page)

    You are the first one who reported such issue here in this community and therefore I don’t think that there is something wrong with the firmware.

    Did you follow exactly the firmware update instruction?
    [Instruction Pdf|http://fget.dl.toshiba.com/manual/install/1025/Installation_Instruction.pdf?fromPid=%2Fdtv%2FNA%2 FGB%2FEN%2F32W3433DG.html&f=Installation_Instructi on.pdf]

    The step by step instruction shows you all steps which are required in order to update the firmware.

    There you can find also this note:

    +If the Software upgrading process did not start correctly, the TV will turn on in a normal viewing mode. You must then re-start the Software upgrade process from step1.+

  7. Re: Need service firmware for Toshiba 32W3433DG
    #7
    In the right lower corner of the backcover label there is number starting with 100...and another one, starting with 7xxx. Can you post these numbers here please ?

  8. Re: Need service firmware for Toshiba 32W3433DG
    #8
    Beginner
    Join Date
    Dec 2015
    Location
    Spain
    Posts
    1
    It just happened to me exactly the same thing that the first post here (by user "dragosh") described. Downloaded the firmware from Toshiba's website, installed it following their instructions, and now the images on my TV are upside-down and the colors are crazy.



    Does anyone know a way to downgrade the TV to its original settings? Thanks!

  9. Re: Need service firmware for Toshiba 32W3433DG
    #9
    Beginner
    Join Date
    Jan 2016
    Location
    Bucharest
    Posts
    1
    i have the same problem, so your case isnt a isolated one.

  10. Re: Need service firmware for Toshiba 32W3433DG
    #10
    Problem Description =
    Hello good Morning.Just two months ago (in the black friday, November 27, 2115), I have acquired the TV 32W3433DG led model and is the model made the 01/21/2015. Two days ago at night has been powered on and continually put off today and did not want to go on, only starts flashing red and green LED. I went to your official website; http://toshiba-om.net/firmware.php and I downloaded the firmware that you have available the 3.3.6x (this firmware is old), and an update of the TV, the picture is reversed and colors as negative . I saw in your list of firmware version 3.6.3 https://portalcp.toshiba-tro.de/docu...2-57dfc56c7699 c, but not let me download it.I could send it to me please?

  11. Re: Need service firmware for Toshiba 32W3433DG
    #11
    I have the same problem, I did the firmware update and I had the same problem. Note that I just did the update because I was without Netflix and the TV restarts on some sites

  12. Re: Need service firmware for Toshiba 32W3433DG
    #12
    Beginner
    Join Date
    Jan 2018
    Location
    Romania
    Posts
    3
    I have same problem after fiirmware flash form toshiba site the image is reversed and colors as negative.thx

  13. Re: Need service firmware for Toshiba 32W3433DG
    #13
    Enthusiast
    Join Date
    Sep 2017
    Posts
    167
    Hey everyone, has anyone had there issue resolved and if so, how?

  14. Re: Need service firmware for Toshiba 32W3433DG
    #14
    Hi, same problem and still waiting answer from Toshiba team. Could anybody contact with Toshiba and solve the problem?

  15. Re: Need service firmware for Toshiba 32W3433DG
    #15
    Senior Member
    Join Date
    Sep 2017
    Posts
    425
    You can contact the Toshiba Team on 0333 222 7111

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