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Thread: Satellite Pro L850 - keyboard/ touchpad doesnt work

  1. Satellite Pro L850 - keyboard/ touchpad doesnt work
    #1
    Beginner
    Join Date
    May 2013
    Posts
    2
    Hello everyone!
    I have just bought new Satellite Pro L850 with windows 7 64bit on recovery partition.
    I have a big problem cause internal keybord doesn't work under the windows. Under the bios i can do everything i want. But from windows first configuration ( i cant even set computer name and user name) , keyboard doesnt work. I have clean windows version ( with toschiba programs - recovery partition).

    It seems that is not a hardware problem cause under the bios keybord working.

    Extra i have update the bios to newest version 6.50, but didnt notice any change.

    Please help me with this issue, cause i dont have any more idea what to do now.

    Good day and w8 for answers

    pcz

    ps. external keybord on usb working!

    Message was edited by: pcz

  2. Re: Satellite Pro L850 - keyboard/ touchpad doesnt work
    #2
    The whole story sounds unbelievable. Brand new notebook and keyboard is not working???
    Install recovery image again and check if the situation is the same. If the problem persists contact your local dealer, explain the situation and ask for exchange.

  3. Re: Satellite Pro L850 - keyboard/ touchpad doesnt work
    #3
    Master
    Join Date
    Jun 2009
    Location
    Italy
    Posts
    3,908
    >ps. external keybord on usb working!

    This means that notebook’s keyboard controller should be OK.
    I agree with Dr Lamp, notebook should be set to factory settings using the recovery process.

    You should be able to recover the notebook using the HDD recovery option or the Recovery disk/USB flash stick which you could create using Toshiba Recovery Media Creator.
    In case this would not work, I think your keyboard needs to be replaced.

  4. Re: Satellite Pro L850 - keyboard/ touchpad doesnt work
    #4
    Beginner
    Join Date
    May 2013
    Posts
    2
    I have just reinstaled windows from recovery hdd, same story. I will return laptop and w8 for new one.

    Thanks for answers.

    pcz

  5. Re: Satellite Pro L850 - keyboard/ touchpad doesnt work
    #5
    Right decision I guess. Do it.

  6. Re: Satellite Pro L850 - keyboard/ touchpad doesnt work
    #6
    Beginner
    Join Date
    Jun 2016
    Location
    Kolkata
    Posts
    2
    Had same issue, bios update worked

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