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Thread: Re: Satellite P850-138: Wireless connection drops

  1. Satellite P850-138: Wireless connection drops
    #1
    Beginner
    Join Date
    Jul 2012
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    5
    Hello,

    I'm having the following problem:

    Occasionally the WLAN connection on my P850-138 will drop and the network connection symbol next to the clock will show an exclamation mark.
    In order to fix the problem I have to open my wireless network connection and manually disconnect and reconnect to my router.

    My P850-138 is connected to the internet through a WPA2-PSK connection to a BT Home Hub 3.
    Note: The connection to the router is actually not lost, just the connection to the internet.
    Also, the router stays connected to the internet.

    I'd really appreciate advice.

    Thanks in advance!

  2. Re: Satellite P850-138: Wireless connection drops
    #2
    Master
    Join Date
    Sep 2009
    Location
    Italy
    Posts
    3,826
    > In order to fix the problem I have to open my wireless network connection and manually disconnect and reconnect to my router.

    From my point of view its not notebook issue but an router issue.
    Did you try to connect the notebook to another WLan hotspot in your area to test the functionality?
    Would recommend doing this…

    Furthermore you could also check if there is an firmware update for the Wlan hub.

  3. Re: Satellite P850-138: Wireless connection drops
    #3
    Beginner
    Join Date
    Jul 2012
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    5
    Hi Tonny,

    Thanks for your reply.

    I doubt it's the router as I have many devices connected to it and only the Toshiba has that problem. All other devices stay connected just fine, so I would like to continue the problem solving by looking at the Toshiba and not the router.

  4. Re: Satellite P850-138: Wireless connection drops
    #4
    Master
    Join Date
    Sep 2009
    Location
    Italy
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    So other devices are still connected to the WLan router and works properly?
    Hmm… how about WLan driver update …???

    Did you try that?
    The notebook seems to use the Realtek RTL8723AE WLan card.

  5. Re: Satellite P850-138: Wireless connection drops
    #5
    Beginner
    Join Date
    Jul 2012
    Posts
    5
    Thanks for your reply, Tonny! I appreciate the help.

    Yes, other devices stay connected while the laptop disconnects. I know this as I use my Android phone which is connected to the WLAN router to make Skype call while working at the laptop. Today I've seen it happen twice while I was on a Skype call: the laptop's connection was interrupted but I had no problems with the Skype call.
    I also never noticed this with my private laptop and never had any complaints from my girlfriend who uses her private Android phone, her Blackberry work phone, her work laptop and her private laptop on the same router.

    Unfortunately, I already did a driver update. The support page of the laptop redirects to this page and it's pretty straightforward from there, so I'm afraid that's not it.

  6. Re: Satellite P850-138: Wireless connection drops
    #6
    Hi

    Try this [Realtek WLan driver v 2.00.0016|http://eu.computers.toshiba-europe.com/innovation/download_driver_details.jsp?service=EU&selCategory =2&selFamily=2&selSeries=312&selProduct=7499&selSh ortMod=null&language=13&selOS=all&selType=all&year upload=&monthupload=&dayupload=&useDate=null&mode= allMachines&search=&action=search&macId=&country=a ll&selectedLanguage=13&type=all&page=7&ID=81931&OS ID=30&driverLanguage=42 ] for Win 7 64bit
    This is driver for Realtek RTL8723AE chip

  7. Re: Satellite P850-138: Wireless connection drops
    #7
    Beginner
    Join Date
    Jul 2012
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    5
    Hi MisterX, Thanks for your post. I believe it's the same drivers. I installed them anyway without effect.

  8. Re: Satellite P850-138: Wireless connection drops
    #8
    Master
    Join Date
    Sep 2009
    Location
    Poland
    Posts
    4,739
    Hi

    You said this in the first post above:
    >Note: The connection to the router is actually not lost, just the connection to the internet.

    This would mean that notebook is connected properly to the router… but it looks like the router has some problems with the internet connection…

    … even if other devices work properly, I recommend to test the notebook connection using another router

  9. Re: Satellite P850-138: Wireless connection drops
    #9
    Beginner
    Join Date
    Jul 2012
    Posts
    5
    It also happened with the router at my office.

    Anyway, I brought the laptop back to the shop and was told that this sometimes happens with Toshibas (!).

    They offered me to exchange it with another model and I swapped it for notebook from other manufacturers. The one is connected without any interruption for 3 days now...

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