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Thread: Toshiba Recovery Media Creator - Error message

  1. Toshiba Recovery Media Creator - Error message
    #1
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    Apr 2012
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    I tried two times the same error pops up (two CDs have already gone into the trash) http://i40.tinypic.com/33ek9kh.png IMG [/ IMG]

    Please help solve the problem.

    Regards

  2. Re: Toshiba Recovery Media Creator - Error message
    #2
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    Hi

    I cannot understand our language but can you please tell us which empty media do you use: CDs or DVDs?
    If possible try please with DVD-R media and try please to obtain Verbatim or TDK.

    I have created recovery discs on several Toshiba notebooks using always DVD-R Verbatim and every time it was OK.

  3. Re: Toshiba Recovery Media Creator - Error message
    #3
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    Sorry but maybe google chrome changed my language. and I use translate google.
    The first DVDs has recorded properly without any problem and the second recording is already that error.
    I record on this DVD's

    http://img23.imageshack.us/img23/9315/msonicdvdplusrfoli16x47.jpg

    You think, when I record on DVD's Verbatim or TDK it will be good ?
    It must be DVD-R ?
    When I try record again I write there
    Regards

    Message was edited by: cdplayer_1

  4. Re: Toshiba Recovery Media Creator - Error message
    #4
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    I have bad experience with DVD+R but with DVD-R worked always properly.

    Test it please with DVD-R media.

  5. Re: Toshiba Recovery Media Creator - Error message
    #5
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    I have the same problem, but i have used verbatin DVD -R...

  6. Re: Toshiba Recovery Media Creator - Error message
    #6
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    I bought verbatim today, but If you record on verbatim dvd-r probably I will have that same...
    What next ?


    *ethereal_1*
    You have that problem only when you record second dvd ?

    Message was edited by: cdplayer_1

    Message was edited by: cdplayer_1

  7. Re: Toshiba Recovery Media Creator - Error message
    #7
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    Yes, first dvd was finished properly, while the second one give me the same error two times.
    I did not try the third and forth.

    Anyway I'm going to buy a 16GB USB pen drive, even if I'm not happy about this problem.

  8. Re: Toshiba Recovery Media Creator - Error message
    #8
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    If you record Toshiba Recovery Media Creator on pendrive please write here and write or has recorded well or is still the same error

    If someone doesn't write here how to solve this problem is I'll have to write to the uokik (Office of Competition and Consumer) that toshiba has no contact for a professional support or give the complaint my laptop.

    Regards, cdplayer.

    Message was edited by: cdplayer_1

  9. Re: Toshiba Recovery Media Creator - Error message
    #9
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    >... has no contact for a professional support or give the complaint my laptop.
    As far as I know in every European country Toshiba has authorized service providers so you can ask for help there. Have you already contacted someone?

  10. Re: Toshiba Recovery Media Creator - Error message
    #10
    Master
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    Please check your type of ODD (optical disk drive)

    According to this Toshiba knowledge base article the firmware update might help to solve some problems with an Toshiba Recover disk creator.
    +ODD Firmware Update to fix problems with the Toshiba Recovery CD creator+
    http://aps2.toshiba-tro.de/kb0/OPT0602W20000R01.htm
    and
    http://aps2.toshiba-tro.de/kb0/TSB9C02RP0000R01.htm

    If your ODD does not need an firmware update, then you should check another disk like TDK –R. I never had problems with TDK –R disks.

  11. Re: Toshiba Recovery Media Creator - Error message
    #11
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    I have completed the procedure with the pen-drive without any problem.

  12. Re: Toshiba Recovery Media Creator - Error message
    #12
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    Hi *ethereal_1*

    Thanks for sharing this info here… this means that your system and recovery media creator software is ok and the issue was the disk.

  13. Re: Toshiba Recovery Media Creator - Error message
    #13
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    Hi PauPau,

    really I dont think the problem was the disk...if so, why disk 1 has been completed properly while disk 2 has failed two times?
    But I have not time to investigate further and I have solved the problem in the quickest, but not the cheapest, way.

  14. Re: Toshiba Recovery Media Creator - Error message
    #14
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    Well, I agree with you… its really strange that the 2nd disk has failed two times but fact is that the recovery procedure could be finished using an USB flash memory.
    Maybe your ODD needs an firmware update like mentioned in the docs posted by Paolo.
    Maybe you would need to use other disks from other manufactures…

    However, important is that you could solve this… that is the best news.

  15. Re: Toshiba Recovery Media Creator - Error message
    #15
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    Somebody can give links for me with this firmware and write how is it e-mail to authorized service provider because I can't found it ?

    Message was edited by: cdplayer_1

    Message was edited by: cdplayer_1

  16. Re: Toshiba Recovery Media Creator - Error message
    #16
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    Authorized service provider in Poland e-mail please.

  17. Re: Toshiba Recovery Media Creator - Error message
    #17
    Master
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    Sep 2009
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    Hi

    All ASPs worldwide can be found here:
    http://eu.computers.toshiba-europe.com/innovation/generic/ASP_SUPPORT/

    The phone number for ASP in Poland seems to be: 801 88 77 55

  18. Re: Toshiba Recovery Media Creator - Error message
    #18
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    Apr 2012
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    Hi, yes, but I do not think I could explain what is the problem.
    So if someone would be able to find an email to them to please give.

    Regards

  19. Re: Toshiba Recovery Media Creator - Error message
    #19
    >... yes, but I do not think I could explain what is the problem.
    And what should we do now? What are you expect now?
    What is the difference between phone call and writing email? You must explain your problem anyway.

  20. Re: Toshiba Recovery Media Creator - Error message
    #20
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    Jul 2012
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    Hi all,

    I am experiencing the very same problem, that is verification fails with Recovery Media Creator no matter what brand of DVD-R will I use.

    I own a satellite L750 (PSK2YE-0JH00JGE) and was bought in Greece.
    Is there any firmware upgrade for my laptop's ODD ? Maybe I should give it a try. My ODD is the "HL-DT-ST DVDRAM GT30N" as Device Manager reports.

    Maybe the error message is just a harmless bug in the program (just wonder). Have you guys give it a try recovering a system even if the error insists ?

    Regards,
    Dimitris

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