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Thread: Satellite R830 Random freeze with no way to regain control - full fan speed

  1. Satellite R830 Random freeze with no way to regain control - full fan speed
    #1
    Beginner
    Join Date
    Mar 2012
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    5
    Hi there,
    I've been googling around for a bit now, looking for a solution to what could be a material issue.

    Randomly my Satellite R830 freezes suddenly and the fan speed run on full speed. This is actually a convenient way to immediately be aware that my computer crashed. Everything is frozen, the only way to get out is to force shutdown via the power button.

    I've bumped to the same descriptions on numerous of website for different Toshiba models, back from 2009. It seems the problem is still there! I also read testimony of this problem both for Windows and Linux OS. I'm running a Debian Squeeze, which doesn't detect anything in the log when the crash happens.

    Sometime it can be fine for a week, but recently the computer freezes at least once a day, which is not acceptable for a brand new laptop.

    I'm getting really concerned whether something will be done soon, or if I should ask for an exchange and pray to be spared. I use my laptop on a daily basis for professional purpose, so I would definetely prefer another solution. I have been waiting for 4 months now, and just update my BIOS 3 days ago from Toshiba website with no noticeable improvement ; the computer crashed 4 times in the last 2 days.

    If anyone managed to get over that problem, I would be very thankful for the tip!

  2. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #2
    Master
    Join Date
    Sep 2009
    Posts
    4,677
    Hi

    One question: do you have an fingerprint reader?

    I found this Toshiba document which describes an issue similar to yours.
    The issue might be caused by old fingerprint software… you should update this software in case you’ve got an fingerprint reader.

    +Intermittend hang up or freeze of your machine (with possible high rotation FAN) under Windows 7 - 32 Bit / 64 Bit+
    http://aps2.toshiba-tro.de/kb0/TSB0C032L0000R01.htm

  3. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #3
    Beginner
    Join Date
    Mar 2012
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    5
    Indeed PauPau, that's the exact same symptoms. However, "unfortunately", I do not have any fingerprint reader.

  4. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #4
    Master
    Join Date
    Sep 2009
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    4,677
    Hi
    As far as I know the same image could be preinstalled so check if the fingerprint software is preinstalled on your system… if yes uninstall this…

    PS: did you try to update the BIOS?

  5. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #5
    Beginner
    Join Date
    Mar 2012
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    5
    I could check on the Windows side, but I don't see how it would affect my running Debian. I did update de BIOS recently (as mentioned above).

    After reading some more, I've upgraded my linux kernel to 3.2, seems like it solved the issue for some people. Wait and see...

  6. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #6
    Beginner
    Join Date
    Mar 2012
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    5
    After a few days, the laptop froze only once so far. I'll keep the thread updated, as I don't really consider it solved since it still froze once, and it already happened before that it worked for a week or so before starting again to freeze and crash.

  7. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #7
    Beginner
    Join Date
    Mar 2012
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    5
    Bon, apparemment le problème s'est réglé avec la mise à jour vers le noyau Linux 3.2.0. Je croise les doigts, mais ça à l'air de tenir cette fois !

    ooops, sorry, I just said the problem seemed to get fixed with the upgrade to Linux kernel 3.2.0. So far so ggod !

    Message was edited by: popi

  8. Re: Satellite R830 Random freeze with no way to regain control - full fan speed
    #8
    Master
    Join Date
    Sep 2009
    Posts
    2,031
    Thanks for the feedback.

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