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Thread: OS doesn't start on Equium L350-10L

  1. OS doesn't start on Equium L350-10L
    #1
    Beginner
    Join Date
    Feb 2012
    Posts
    18
    Hi all.
    My laptop has suddenly stopped working. When i turn it on i have a screen that says "Startup Repair" and underneath "Windows can not repair this computer automatically"

    I have tried to put it through a scan but to no avail.

    I am completely lost as to what it may be. Im not sure if it was dropped or anything!!

    Any help would be greatly appreciated.

  2. Re: OS doesn't start on Equium L350-10L
    #2
    Scholar
    Join Date
    Dec 2004
    Posts
    963
    In your posting there is no explanation what was your last activity before you have noticed this problem.

    Fact is that something is screwed up. The question is: have you some important data saved on HDD?
    Best and easiest solution is OS installation (recovery image).

    Can you start OS in safe mode?

  3. Re: OS doesn't start on Equium L350-10L
    #3
    Beginner
    Join Date
    Feb 2012
    Posts
    18
    Many thanks for your response.

    I really dont know what happened to it. There is a possibility it was dropped but really not sure.
    I know that it didnt get wet.

    I had dropped it a year ago and had to get a new hard drive. This is different to what it was saying before as it wasnt registering any operating system.

    I have loads of photos on there that i would be gutted if i couldnt retrieve them but seems like they will be lost.

    Unfortunately i cant give any more info on it that might help other than its running on Vista.

  4. Re: OS doesn't start on Equium L350-10L
    #4
    Beginner
    Join Date
    Feb 2012
    Posts
    18
    The first thing on the screen on startup is "windows is loading files"

    Then the next screen which is grey says "Windows cannot repair this computer automatically" and under that "If you have recently attached a device to this computer, such as a camera or portable music player, remove it and restart yout computer. If you continue to see this message, contact your system administrator or computer manufacturer for assistance" then under that "Click finish to exit and shut down your computer"

    I havnt been able to find anything that does a "safe mode".
    Apollogies for sounding thick but im not the best on computers.

  5. Re: OS doesn't start on Equium L350-10L
    #5
    Beginner
    Join Date
    Feb 2012
    Posts
    18
    Right, i think i have something!
    When i do a startup repair it comes up with a list of all the checks its done.
    It says Root Cause found: Unknown Bugcheck: Bugcheck 9F. Parameters = 0x3, 0x84dc36b0, 0x86682968, 0xad91fe28.

    under that.... Repair action: System Restore
    Result: Failed. Error code = 0x1
    Time taken = 10749ms

    Repair action: System files integrity check and repair
    Result: Failed. Error code = 0x2
    Time taken = 62806ms.

    Further down it says Test Performed:
    Name: Target OS test
    Result: Completed successfully. Error code = 0x0
    So im making the assumption that the OS is fine then?

  6. Re: OS doesn't start on Equium L350-10L
    #6
    Master
    Join Date
    Sep 2009
    Posts
    2,610
    You know what; if you donít have some important files on your HDD install OS again using recovery discs. After doing this you will have clean preinstalled OS and everything will works again.

    If you have most of photos and other important stuff saved on HDD you can remove HDD and connect it to other PC as external one. So you should have access to all your data and you can make a copy. After doing this put HDD back into your notebook and install OS again.

  7. Re: OS doesn't start on Equium L350-10L
    #7
    Beginner
    Join Date
    Feb 2012
    Posts
    18
    Thanks for the info Dr Lamp.
    I have tried using the OS disc (cheap one from ebay) and to no avail.
    I was thinking it was likely that the HDD was knackered thus the lack of activity it was showing.?! If the laptop has a virus would it not mean the HDD was knackered anyway?!
    As i said im really quite useless at this stuff....

  8. Re: OS doesn't start on Equium L350-10L
    #8
    Hi

    If you want to check the HDD then I would recommend doing this using the tool like Drive Fitness Test. Its freeware and can be downloaded from different pages.
    This would create an bootable disk which would check the HDD.

    If the HDD is ok, I recommend booting from Linux live CD like knoppix
    This will allow you to get access to the files like photos and to backup the data

  9. Re: OS doesn't start on Equium L350-10L
    #9
    Beginner
    Join Date
    Feb 2012
    Posts
    18
    Progress..
    Ive managed to get into Bios and found an OS disc which isnt an original.
    The type and graphics come up (even though really hazy.....its not an original copy)It gave me some prompts but as its not original i thought it might do more harm than good. I stopped at that point for fear that carrying on with that disc would knacker the comp. But that obviously means the HDD is working fine and dont need to get another HDD.

    Could anyone suggest how to get Vista back on it as im guessing its been wiped?!

  10. Re: OS doesn't start on Equium L350-10L
    #10
    Master
    Join Date
    Sep 2009
    Posts
    4,574
    > Could anyone suggest how to get Vista back on it as im guessing its been wiped?!

    Thatís simple: either you will use the Microsoft Vista installation disk or Toshiba recovery disk.
    The Toshiba recovery disk can be ordered here for 30Ä:
    http://backupmedia.toshiba.eu/landing.aspx

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