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Thread: Loud Fan noise on Satellite Z830-10J

  1. Loud Fan noise on Satellite Z830-10J
    #1
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    Hello,

    I just purchased the Toshiba Satellite Z830 - 10J and am very surprised by the loud fan noise!

    I read on other forums that the noise might be louder depending on the device or that a BIOS update might help slowing down the fan activity when the laptop is running idle. Does someone know if there is a remedy to the fan noise?

    For me it is really impossible to work with such an ongoing noise!!!

    Thank you for your help.

  2. Re: Loud Fan noise on Satellite Z830-10J
    #2
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    At the moment don’t think about BIOS update.
    What you should try at first is to change “Cooling method settings”.

    Open power profile that you use (probably Balanced) > Advanced power options > Toshiba Power Saver Settings > Cooling Method and change both options to “Battery Optimized”.

    It should reduce cooling fan activity.

  3. Re: Loud Fan noise on Satellite Z830-10J
    #3
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    Hi,

    I have tried this method and unfortunately only the pitch of the noise is lowered, the amplitude remains the same and the fan remains constantly on.

    Can you think of anything else to try?

    Thanks.

  4. Re: Loud Fan noise on Satellite Z830-10J
    #4
    Try to disable all useless programmes (running applications) in task manager ust to see if less CPU usage will reduce cooling fan activity.

  5. Re: Loud Fan noise on Satellite Z830-10J
    #5
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    Have tried to no success I'm afraid. The noise still continues, even during idle.

    There has to be a way around this, the fan simply does not need to be active all the time, especially in a seemingly wholly solid state laptop with passive cooling systems.

    If there was a way to control when the fan engaged, such as a certain temperature or cpu load, that would be helpful.

    Thanks.

  6. Re: Loud Fan noise on Satellite Z830-10J
    #6
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    Hi!

    Any news on this issue? I have the exact same issue. The fan is running constantly and has done som from day one. It's a very annoying sound. Appart from that the Z830 seems great!

    Best Regards
    // Tobias

  7. Re: Loud Fan noise on Satellite Z830-10J
    #7
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    Please check this regarding the recommended Power Plane settings:

    *1st Proposal:*
    Cooling Method: Maxim Performance
    Intel Turbo boost Technology: Enable
    CPU Frequency mode: Always low

    *2nd Proposal:*
    Cooling Method: Battery Optimized
    Intel Turbo boost Technology: Disable
    CPU Frequency mode: Always high

    Here you can find the single options:

    <Setting Method>
    Changes in Operating System:
    Control Panel --> Power Options --> Change plan settings --> Change advanced power settings --> TOSHIBA Power Saver Settings --> Cooling Method

    Changes in Bios (Power Management):
    Intel Turbo boost Technology

    Changes in Operating System:
    TOSHIBA HW Setup --> CPU Frequency mode

  8. Re: Loud Fan noise on Satellite Z830-10J
    #8
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    Hi!

    I've tried your two proposals now and can't hear any difference at all between the two.

    The fan starts running at a constant pace as soon as the computer is powered on and then remains at the same level even at total inactivity (0-1 % CPU usage).

    When the CPU load increases then the fan noise increases too. The fan noise will eventually drop to "normal" (to loud) when the processor load is decreased again.

    BR
    // Tobias

  9. Re: Loud Fan noise on Satellite Z830-10J
    #9
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    Thanks for your input PauPau, but like TobiasG_1, the changes you suggested did little to affect the noise of the fan.

    I have updated the BIOS to 1.4, but that did not help, nor did it provide any additional settings that may have affected the fan. SpeedFan looked promising, but because the laptop is new, it did not support the z830 motherboard.
    I have heard of a few people 'solving' the issue by physically disconnecting the fan, apparently with little heat issues, but I would rather not have to resort to this.

    I am still trying to think of a solution to this, but I'm afraid my resolve is weakening!

    Thanks.

  10. Re: Loud Fan noise on Satellite Z830-10J
    #10
    >The fan noise will eventually drop to "normal" (to loud) when the processor load is decreased again
    Well, in such case you should determine what process stresses the CPU.
    Check this process and if possible disable this .

  11. Re: Loud Fan noise on Satellite Z830-10J
    #11
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    Just purchased a Z830 and I have the same problem - really awful noise from the fan.
    No process uses the CPU: look:


    top - 19:06:02 up 6 min, 1 user, load average: 0.15, 0.10, 0.05
    Tasks: 158 total, 1 running, 157 sleeping, 0 stopped, 0 zombie
    Cpu(s): 0.8%us, 0.6%sy, 0.0%ni, 98.6%id, 0.0%wa, 0.0%hi, 0.0%si, 0.0%st
    Mem: 4017472k total, 913652k used, 3103820k free, 41972k buffers
    Swap: 4090876k total, 0k used, 4090876k free, 533068k cached

    so there is a different problem somewhere in the controller of the fan. I also changed BIOS settings with no benefit.
    In another forum Toshiba guys say there is noise, but there is also on other PC's, which is quite an embarassing answer.

    Any hint, besides removing the fan?
    thanks!
    fabio

  12. Re: Loud Fan noise on Satellite Z830-10J
    #12
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    Hello, don't bother with bios update... it is a case problem. And especially a "pipe" design problem. The cooler itself is very very quiet when is out of the case. You can use a resistance on the red wire. Probably will void the warranty. Anyway I have a quiet ultrabook now.

  13. Re: Loud Fan noise on Satellite Z830-10J
    #13
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    What do you mean, in practice, by "You can use a resistance on the red wire"? What did you do?

  14. Re: Loud Fan noise on Satellite Z830-10J
    #14
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    Let me explain:
    Probably every noctua fan comes bundled with two adapters reducing the incoming voltage to 7V (L.N.A. – Low Noise Red Adapter) and 5V (U.L.N.A. – Ultra Low Noise Black Adapter). See the image here:
    http://www.xbitlabs.com/articles/coolers/display/fan-roundup_3.html
    I just cut the wire with the resistance from the Low Noise Red Adapter and use it. Z830 cooler have 4 wires: red, yellow, black and blue I think. Cut the red wire and use the wire with the adapter. This adapter is in fact a resistance (which probably can be found in stores - unfortunately I don't know the characteristics for it)

    After this operation, the fan noise is imperceptible. Anyway, if you put your ear on the back of the notebook you'll be able to hear a slight irritating buzzing sound.
    The fan itself is quiet. When the fan is on a table which block the air entering from below it will be more noisier (can make about twice as much noise). Till now, noise means just air flow.
    But, when the fan is inside the case, because of the really bad design of the copper pipe and "wings" - wings that cool the pipe, the air running out through the wings will make the BUZZ, very irritating and frustrating.
    Till now I use a Dell Latitude 13 with ULV processor + software able to lower the rpm. I preffer passive cooling :)

    Even now, as I am typing in a dead silence environment, I can still hear a buzz from 20-30 cm away. But I have to push my ears hard to hear this!

    I'm wondering if toshiba will do something for this....

  15. Re: Loud Fan noise on Satellite Z830-10J
    #15
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    Hi there,

    I bought a Z830 and returned it because of this inacceptable fan noise.
    I also wrote serveral emails to the support team telling them, that they need to do something about it. But instead of addressing the problem they just denied that there is an issue with the fan noise, although I sent them another email with a lot of links to online critiques, forums and videos.

    The fact that they seem to simply ignore it makes me never consider a Toshiba product again. The Z830 would have been the perfect ultrabook for me and some members of my family... However, this way, Toshiba lost 4 customers.
    Today, lots of manufactures forget or ignore the impact support services have - they sell their products and that's it for them. Same story with Android Smartphones and the update support.

    However, if Toshiba decide to solve this issue - it is their fail - I would eventually buy one again.

  16. Re: Loud Fan noise on Satellite Z830-10J
    #16
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    Same for me, bought a Z830-10J and the fan is just unbearable.

    I began to look at the comments on amazon.de, and most users report the same.

    I ve paid nearly a 1000 EUR for that and I fly to Africa in 2 days, with no possibility to return the laptop...
    ANY HELP IS WELCOME !!!!

  17. Re: Loud Fan noise on Satellite Z830-10J
    #17
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    Dec 2004
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    Hi BM

    Sorry but I cannot say more than other forum members. What I can say is that maybe Toshiba will offer some BIOS update soon that will fix this cooling fan issue.

    If I’m remembering well in the past Toshiba has done the same for few notebook models.
    From time to time check Toshiba download page to see if new BIOS version is available.

    Good luck.

  18. Re: Loud Fan noise on Satellite Z830-10J
    #18
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    Hi Pedro,

    do you really believe they will offer a BIOS update althought the email support team is still denying that there is a problem?

    I mean, when they say, we see no problem, I highly doubt that they will look into this. Why should they?

  19. Re: Loud Fan noise on Satellite Z830-10J
    #19
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    Guys, a bios update will not solve your fan noise problem.
    It is not the cooler that have a problem, it is the case of the notebook. Check my posts where I'm explaining this.

    I have to add some of the problems I encountered after operating inside z830 ultrabook:

    1. Reducing the speed of the cooler bring me silence. Also bring me annoying "cooling fault" messages. I uninstall some of the toshiba monitoring tools and now is ok.

    2. Reducing the cooler speed will reduce dramaticaly the whole computer speed (cpu, video, ram and probably the sdd - which by the way - is sata 2 and very slow comparing with asus zenbook). I solved this by clicking the "Always High" option inside bios - dynammic CPU frequency mode!

    3. Radomly putting the 13+1 scr ews in place on the back of the notebook will bring you another annoying issue: the front left part of the notebook will be 1-2 mm rised - when the lid is up more than 90 degrees. I mean you can insert a **** of paper under the left side...This is annoying when typing. When the lid is closed - the back right side will be rised.

    The solution will be to find the proper scheme of putting the screws back.
    There should be a diagram about this. (I have this diagram for the last 4 new Satellite Pro R850-122 laptops that I bought - every single one of them had this issue. And because of the laptop move when typing, also the hdd inside entered in protection mode.

    This is not the case with Z830 SSD)

    Message was edited by: b400015

  20. Re: Loud Fan noise on Satellite Z830-10J
    #20
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    Feb 2012
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    I just bought one as well, and the fan noise makes it pretty much unusable. It wouldn't be so bad if the BIOS would not run the fan when it isn't needed, but the constant buzz / whine sound in a quiet room is really annoying. I think my laptop is going back to the store.

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