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Thread: Qosmio X770 - Nvidia drivers and Toshiba

  1. Qosmio X770 - Nvidia drivers and Toshiba
    #1
    Beginner
    Join Date
    Sep 2011
    Posts
    47
    Hello people,

    I am a new owner of Qosmio X770 notebook. I wish I could say proud owner or happy or satisfied owner, unfortunately not. I am frustrated for not being able to update my nvidia video driver because of some lazy and incompetent fool. Well I ask you Toshiba, why did you put "non-generic" nvidia hardvare so we can't get latest releses of nvidia drivers from their site, or why don't you find and pay someone to keep those updates UP TO DATE???

    As you all know Toshiba still did not update their/our drivers for nvidia GTX 560M now 3 months passed. And if you look at past models of their notebooks (support, download area) you can see their drivers date from 2007, 2008....

    Well guys do you know what that means? It means this will be our first and last supported driver from Toshiba for our nvidia cards... Well really??? I am lucky I activated that No Matter What Guarantee... as I think I just might use it for complete refund if this will not resolve in our benefit.

    I hate to say it but Japanese products used to be top notch and probably majortiy of them are, but support and customer care is just too low on my scale and as I can see many others too.

    For the conclusion I will say that I really REGRET I bought this Toshiba notebook over some other options I had.
    I will wait for one month from when I bought it which will pass in few days and if this do not resolve I will ask for full refund.

    Quoth the raven, `Nevermore.' Hope I don't say that for Toshiba.

  2. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #2
    Beginner
    Join Date
    Sep 2011
    Posts
    47
    I got this reply:

    Dear Toshiba customer,


    Thank you for contacting Toshiba. Your ticket number is [Case#71217277].


    Toshiba Int. updates all available drivers as soon as they have been proofed to be working fine.
    Please check again Toshiba driver websites or ask your local Toshiba branch store for further information.


    Your Toshiba Support Team



    --
    Toshiba Europe GmbH
    Technology & Service Center
    Blumenstrasse 26
    93055 Regensburg, Germany

    Registered Office:
    Hammfelddamm 8, 41460 Neuss, Germany
    Managing Directors: Alan Thompson, Kiyoshi Matsuda
    HRB 3479 Amtsgericht Neuss
    __________________________________________________ __________________

    HAHA funny guys I say. But this just makes me more angry at that incompetent Toshiba drivers proofing team.

    This is what I answered:

    Dear support team,

    That is not the satisfying answer. Who does these proofing tests? They must be lazy/incompetent/unmotivated to do their work. I see no results. Nvidia released 280.26 version of driver and we are stuck on 268.51 version. Qosmio X770 is released as Gaming computer. Gaming computers require updated drivers and on top of that list are the video drivers. What work is this proofing team doing if they are unable to release 1 update in 4 months time?
    Lets see what are the options to solution of this problem:
    • Hire another driver proofing team, or even better fire these before you hire new ones.
    • Why don’t the Toshiba driver proofing team release some beta version and give it to the willing beta testers if that would speed up the process.
    • Can Nvidia help with their knowledge to implement tuned driver updates for Toshiba directly into their releases?
    • Release software/programs for “do it yourself” tuning of drivers.
    • Pull out all Qosmio products from market and refund owners until you become capable of doing the right job in the beginning of the production process where you will decide to use generic software of the manufacturer and not specifically built hardware which has no support.

    Message was edited by: Knorp

  3. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #3
    Enthusiast
    Join Date
    Nov 2010
    Posts
    52
    Proofing .... that would mean the drivers for my X500 are being "proofed" for almost a year now ? Meaning by the time Toshiba proofing tests have passed, Nvidia is already 5 versions further ?

    Already when the X770 3D was announced i was looking forward to get one of those and sell my X500, but reading all this, and the problems I have myself with the X500 , my money is going to a different brand.

    Toshiba support seems really pathetic.

  4. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #4
    Beginner
    Join Date
    Sep 2011
    Posts
    47
    Hi EdBelgium,

    I am also very dissapointed with this. This is my first toshiba notebook and I already regret it because of what I found out about their support of their products drivers. I believed if I bought the Toshiba I will have no problems for at least 3 years.

    You are the proof of what I have said in my first post. No update for over a year. This is pure thievery.
    Make a "gaming" computer and leave it half developed and unsupported.

    I can't suggest what you should buy for your next notebook but I know I can't recommend you Toshiba notebooks. At least not the ones for gaming.

    I started a new thread
    [Who wants new drivers for Toshiba Qosmio series?|http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=63570&tstart=0]

    Please fill in and it might give us some result.

    Cheers

  5. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #5
    Hi dude

    Did you try the display driver released on nVidia pages?
    If you were not able to install thin executing the exe file then I’ve a tiny tip for you:
    You can update the driver via device manager.

    Go to device manager, choose the graphic card and press button update the driver.
    Then choose the Advaced installation procedure which helps you to point to the downloaded driver package and to force Win OS to choose this driver.

    In my case this procedure works and functions always.

  6. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #6
    Beginner
    Join Date
    Sep 2011
    Posts
    47
    Does it work for all parts?
    Because there are few drivers in package. Display driver, 3D driver, Physx driver and Audio....

    Do you need to "hack" .inf file?

    Thanks for info.

  7. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #7
    Not sure about that… but usually the graphic chip is controlled by one driver so should be ok… however, you should know that everything you do is at your own risk.
    I’m not X770 owner so didn’t try that on this unit…

  8. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #8
    Beginner
    Join Date
    Sep 2011
    Posts
    47
    I did "hack" .inf file to see what would we get with new update.
    As I can see these are the options when installing Nvidia driver package 280.26-notebook-win7-winvista-64bit-international-whql:








    New Version




    Current Version





    Graphic driver:




    280.26




    268.51





    3D Vision Controller Driver:




    280.19




    268.51





    3D Vision Driver:




    280.26




    268.51





    HD Audio Driver




    1.2.23.3




    1.2.23.3





    Nvidia Update:




    1.4.28




    None

    So If you do "hack" it will install all that but only display driver will work nothing else. So you can do in Custom install to update only Graphic Driver and leave the rest on old one. That could do the trick.
    BUT, the point is I don't want tricks... I want it to work all as it shoul be working but with new drivers which support all Adobe software updates and new games. Because I bought and payed this computer for what it was marketed it is, A GAMING computer for all games not just the OLD ones.

  9. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #9
    Beginner
    Join Date
    Sep 2011
    Posts
    47
    I did try your version of update and it does not work...

    Message:
    ___________
    Windows encountered a problem installing the driver software for your device

    Windows found driver software for your device but encontered an error while attempting to install it.

    NVIDIA GeForce GTX 560M

    The driver selected for this device does not support this version of Windows.

    ____________

    I have Windows 7 64bit which came with the notebook

  10. Re: Qosmio X770 - Nvidia drivers and Toshiba
    #10
    Beginner
    Join Date
    Apr 2007
    Posts
    8
    Helo guys,

    I want to tell you that I'm the same situation like you, with X770-107 3D.
    First thing I wanted to update my nVidia driver.

    From Toshiba support site, no update available.
    Then I've tried the latest one from nVidia website, and seen that it will not install (no supported hardware).

    Then started to investigate further, checked that was specified on nVidia website that our model is supported, and tried again and again.

    Then found out and modified the INI file like you said, and did install the latest drivers (successfuly), but then.....I had 3D no more.... when trying to activate it, it said that my display is not compatible (not stereo monitor).....

    I've rolled back to original driver as I've seen other / older posts specifing that Toshiba modifies the drivers from nVidia in order to be sure that it will not over heat and damage GPU.

    So now, I'm in the same (initial) situation, default drivers, outdated drivers, and waiting....

    PS: I've also posted to the other thread, with my reason for updated drivers, and the proof is here: [http://www.3dvisionlive.com/3dv-html5-detection]

    Cheers,

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