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Thread: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)

  1. Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #1
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    Join Date
    Jul 2011
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    4
    Hello.

    I own a *Satellite P750-02T* (Part no. *PSAY3A-02T001*).

    In the order what I did:

    1) I formatted its HDD and reinstalled OS to *Windows 7 x64 Ultimate SP1*.

    Then I downloaded *ONLY BIOS and the drivers* from [its Downloads page|http://www.mytoshiba.com.au/support/computers/satellite/p750/psay3a-02t001/download?os=25] :

    2) I updated its BIOS to *v1.90* (the laptop came with v1.80)

    3) I installed all the drivers:
    - both LAN and WiFi
    - Intel Chipset (latest available)
    - all video drivers (Intel HD Graphics, NVIDIA Graphics, and Intel HDMI)
    - Card Reader
    - Realtek HD Audio (latest)
    - Synaptics Touchpad
    - USB3.0
    - IR
    - TV-Tuner
    However, I'm *unable to install the Bluetooth driver (v8.00.06(T)* )...

    When I run setup from the [above-mentioned page|http://www.mytoshiba.com.au/support/computers/satellite/p750/psay3a-02t001/download?os=25] it partially detects *'Bluetooth USB Controller-10 from TOSHIBA'* (USB\VID_0930&PID_0215&REV_001)
    and then installation simply freezes displaying +'Installing the Bluetooth Driver. Please wait+.' and stays like that forever...

    I also tried downloading a driver from [another location|http://aps2.toshiba-tro.de/bluetooth/index.php?page=download-toshiba] for TOSHIBA notebooks - v8.00.02(T):
    and followed installation instructions displayed under 'Details'
    but there was the same outcome - the setup simply freezes...

    Installing Hotfix (*KB978258*) recommended there didn't work either - the message '+The update is not applicable to your computer+' pops up.
    And I understand why - this Hotfix is [already included|http://download.microsoft.com/download/E/B/A/EBA55FE2-373A-4351-9346-6D762B79AA69/Updates%20in%20Win7%20and%20WS08R2%20SP1.xls] into Service Pack 1 for MS Windows 7.

    I spent hours searching on the Internet for a solution. Although there were some similar cases none of the recommendations actually worked. I tried installing:
    - WiFi driver before installing Bluetooth (someone suggested that those two are the parts of the same card);
    - resuming installation in Safe Mode;
    - *Toshiba Value Added Package* hoping those tools somehow will kick in.
    Nothing worked...

    It's interesting that when for the sake of experiment I tried to run installation for my generic Bluetooth adapter (using the driver [for non-TOSHIBA notebooks|http://aps2.toshiba-tro.de/bluetooth/index.php?page=download]) then everything run smoothly!

    *Using Bluetooth connection on this laptop is very crucial for me.*
    I hope I shall not have to return this wonderful notebook as I know TOSHIBA is one of the best manufactures and am sure there is a solution to this problem.

    Thank you very much.
    Evgeny.

    Message was edited by: CVD
    clarified about using another generic Bluetooth adapter with non-TOSHIBA driver

  2. Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #2
    Master
    Join Date
    Sep 2009
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    1,242
    Can you use FN+F8 key combination to enable/disable WLAN?
    Can you also see BT symbol there?

    Before you start BT stack installation try to enable BT module using FN+F8 key combination.

    Generally speaking there should not be some problem with it. Toshiba BT stack is tested on al models offered by Toshiba and BT stack installation has, I think, nothing to do which Win7 version you use.

    You must not return this notebook. All it must be done is right drivers, tools and utilities installation. Please note: BT stack is included in recovery image so BT must work.

    I also must say that OS drivers, tools and utilities installation on Toshiba notebook must/should be installed in right order. Many tools cannot work alone and need to be installed on basic stuff that can be installed with other Toshiba specific tools.

    Please send some feedback if this FN+F8 will work.

  3. Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #3
    Beginner
    Join Date
    Jul 2011
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    4
    Thanks, I came across the "Fn-F8" suggestion too. I did try it before installing the driver and then during its installation; pressed the keys combination once or several times...
    Same result. The installation simply freezes.

    And no, there is no Bluetooth symbol anywhere (even as 'Unknown Device' in Device Manager). It only appears in there during installation as +Bluetooth USB Controller-10 from TOSHIBA+ as if setup files dig it out from somewhere.
    It stays with '!' (meaning not properly installed) even though the Driver Software Installation message indicates 'Ready to use'.
    And the same 'Installing the Bluetooth driver. Please wait.' message stuck forever...

  4. Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #4
    Beginner
    Join Date
    Jul 2011
    Posts
    4
    Perhaps the Function buttons (for pressing Fn+ ... ) are not enabled?..
    Maybe I have to install some tools/utilities before trying to install this driver?

    As you mentioned their importance, would you kindly go over the [download page|http://www.mytoshiba.com.au/support/computers/satellite/p750/psay3a-02t001/download?os=25] and suggest the right order of installing them?

  5. Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #5
    Master
    Join Date
    Sep 2009
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    1,242
    For FN functionality you must install Toshba Value added package. Toshiba flash cards utility is part of this package.
    I donít know if P750 has WLAN switch but before you start BT installation be sure WLAN LED is ON.

    BTW here is installation order for Win7 on Satellite P750 (European but the same order must be for your Australian model):
    Win7 64bit SP1
    PatchFiles V1.0
    PlayReady PC Runtime V1.3
    Sun Java2 Runtime Environment 1.6.0_20
    TOSHIBA Assist 4.02.02
    TOSHIBA Bulletin Board 2.1.10
    TOSHIBA ReelTime 1.7.17.0
    Intel Chipset SW Installation Utility 9.2.0.1015
    Intel Management Engine Interface V7.0.4.1197
    Intel Display Driver 8.15.10.2353
    NVIDIA Display Driver 267.44
    Intel Rapid Storage Technology Driver 10.1.2.1004
    TOSHIBA Supervisor Password Utility 1.63.51.2C
    TOSHIBA HW Setup Utility 1.63.1.34C
    TOSHIBA Flash Cards Support Utility 1.63.0.12
    TOSHIBA Value Added Package 1.5.4.64
    NVIDIA HD Audio Driver 1.1.13.1
    Realtek Audio Driver 6.0.1.6305
    TOSHIBA Wireless LAN Indicator 1.0.3
    Intel Wireless LAN Driver
    Synaptics Touch Pad Driver 15.2.11.1
    TOSHIBA HDD Protection 2.2.1.13
    Atheros Bluetooth Filter Driver Package v1.0.4
    Bluetooth Stack for Windows by Toshiba v8.00.06(T)
    Realtek LAN Driver 7.038.0113.2011
    Jmicron Card Reader 1.00.57.02
    ENE CIR Driver V3.2
    YUAN DVB-T/ATSC Tuner Driver V2.3.3.41
    USB3.0 Driver 2.0.34.0
    TOSHIBA Sleep Utility 1.4.2.7
    TOSHIBA Face Recognition 3.1.9
    TOSHIBA eco Utility 1.2.24.64
    Intel Proset 14.0.2.0.1.s64_wCAT
    TOSHIBA HDD/SSD Alert 3.1.64.8
    TOSHIBA Service Station 2.1.52
    HDMI Control Manager 2.0.0.7.64
    TOSHIBA Remote Control Manager 3.0.6.1
    TOSHIBA PC Health Monitor 1.7.5.64
    ConfigFree
    TOSHIBA Web Camera Application
    TOSHIBA Network Device ID Registry Setting Tool 3.0.32.4-14_wMSI
    TOSHIBA Media Controller 1.0.86.2
    TOSHIBA Media Controller Plug-in 1.0.6.1
    TOSHIBA Resolution+ Plug-in for Windows Media Player 1.1.0
    Intel Wireless Display 2.0.29T2
    PatchFiles PCIIDEREG-1.2
    PatchFiles

    I hope this will help you a bit.

  6. Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #6
    Beginner
    Join Date
    Jul 2011
    Posts
    4
    Wow! Everything worked.
    I would consider myself very fortunate if throughout my life I'm surrounded by such kind, caring, supportive and well-wishing people as Keany.
    Thank you very much!

  7. Re: Satellite P750: Unable to install Bluetooth Stack driver on Windows 7 (x64)
    #7
    Master
    Join Date
    Sep 2009
    Posts
    4,583
    Great work buddy! Thanks for the feedback!

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