Welcome to the Toshiba Support Forum, created for customers and enthusiasts to share knowledge, solve problems and discuss technology. To join the discussion, please login or register.
Results 1 to 4 of 4

Thread: Portege R830 - Fingerprints no longer recognized

  1. Portege R830 - Fingerprints no longer recognized
    #1
    Beginner
    Join Date
    Jun 2011
    Posts
    2
    Hi,

    I bought a Portege R830 last week. I registered my 2 index fingers and everything worked great for about 2 days. Now when I put my index fingers, the utility no longer recognises my prints, neither one.

    How can I delete the prints and start over? I tried going into the utility but since it doesn't recognise my print, it doesn't give me access.

    TIA
    Patricia

  2. Re: Portege R830 - Fingerprints no longer recognized
    #2
    Akuma
    Guest
    Start the Fingerprint utility as Administrator and click the "Delete all fingerprints" button. It may need to enter a password to give you access.

    If you can't remember the password, you may need to send the notebook in to a Toshiba Repair Center to remove the fingerprints.

  3. Re: Portege R830 - Fingerprints no longer recognized
    #3
    Beginner
    Join Date
    Jun 2011
    Posts
    2
    Sorry that hasn't help. I still have to put my thumbprint to access the menus.

    I'm not sure why I should have to pay to have the thumbprints erased as I have only had the machine for less than a week, and it is the utility that has messed up.

    Thanks for the help

  4. Re: Portege R830 - Fingerprints no longer recognized
    #4
    Beginner
    Join Date
    May 2011
    Posts
    47
    uninstall the fingerprint utility from the add/remove programs menu in windows

    download it again from toshiba website and re-install.

    doesnt explain why it messed up though, so i'd be tempted to return the laptop for repair as the reader hardware itself could be faulty!

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •