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Thread: Satellite C660 - How to recover to factory state?

  1. Satellite C660 - How to recover to factory state?
    #1
    Beginner
    Join Date
    May 2011
    Posts
    11
    I'd like to recover my Toshiba Satellite C660 to it's original state.

    I did not create any DVDs at startup.

    On the D: partition there is an 11GB folder called HDDrecovery.

    When I press F8 at startup I do not see any option to use them.

    does anyone know how I can recover? The option circled in red is not available.

    http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R0102134.png

  2. Re: Satellite C660 - How to recover to factory state?
    #2
    Hi mate

    Check if this could help you:
    http://forums.computers.toshiba-europe.com/forums//thread.jspa?messageID=228171

    There is a description how to make a bootable USB stick.
    Possibly you could copy the content of HDDrecovery folder to USB stick and could make this bootable.

    Please post if thsi helped!

  3. Re: Satellite C660 - How to recover to factory state?
    #3
    Beginner
    Join Date
    May 2011
    Posts
    11
    Interesting. I will try. My situation is different though. My files look a lot like this:


    the files on the disc are
    recovery disc+
    .....boot+
    ..............fonts
    ..............bcd
    ..............boot.sdi
    ...................eftsboot.exe
    ......efi+
    .................microsoft+
    ...................................boot+
    ..............................................font s
    .................................................. ......bcd
    .....HDDPREP+
    ............................boot
    ............................sources
    ............................bootmgr
    ......HTMPREP+
    ...........................readme.html
    ...........................toshiba.jpg
    ......sources+
    .......................boot.wmi
    .......tools+
    ..................crtdll.dll
    ...................imagex.exe
    ...................version.txt
    ...................vRecoFastCRC.exe
    ...................XcludeCRC.ini
    ...................zlibwapi.dll
    ....06466XR1.CRC
    ....06466XSP.SWM
    ....06466XSP2.SWM
    ....06466XSP3.SWM
    ....06466XSP4.SWM
    ....06466XSP5.SWM
    ....06466XV1.CRC
    ....bootmgr
    ....Setenv.ini

  4. Re: Satellite C660 - How to recover to factory state?
    #4
    Master
    Join Date
    Oct 2009
    Posts
    3,014
    Hi Vantage,

    Have you installed another OS? The HDD recovery option is only available on preinstalled Windows version from Toshiba. If you have upgraded to another version itís not possible using HDD recovery.

    What OS is installed at the moment? If the original OS is installed you can try to create the recovery disks using Toshiba recover media creator.

    Otherwise follow the instructions posted by MisterX for creating a bootable USB stick with recovery files.

  5. Re: Satellite C660 - How to recover to factory state?
    #5
    Beginner
    Join Date
    May 2011
    Posts
    11
    Xardas, which tool do you mean, which tool would allow me to recover the HDD?

    PS. I use Windows 7 and Toshiba C660

  6. Re: Satellite C660 - How to recover to factory state?
    #6
    Beginner
    Join Date
    May 2011
    Posts
    11
    Ok I got a little further now.

    It appears I need to run Imagex and point to the right WIM file.

    I booted from a Win x64 USB install key and went to commandprompt. I then ran the imagex apply command. I got the error message:

    "The subsystem needed to support the image type is not present"

    any ideas / suggestions?

    Message was edited by: Vantage

  7. Re: Satellite C660 - How to recover to factory state?
    #7
    Master
    Join Date
    Sep 2009
    Posts
    1,249
    Hey,

    What Windows 7 version you are using at the moment? Was this version preinstalled from Toshiba?

    Generally speaking the bootable USB stick is not an official method to recover your notebook. If you are not sure what to do I would recommend ordering a recovery disk from Toshiba directly:
    https://backupmedia.toshiba.eu/landing.aspx

  8. Re: Satellite C660 - How to recover to factory state?
    #8
    Hi

    I searched for this error message ( +The subsystem needed to support the image type is not present+ ) and found this Microsoft knowledge base article:
    http://support.microsoft.com/kb/974727

    Not sure if this could be useful but worth a checkÖ

  9. Re: Satellite C660 - How to recover to factory state?
    #9
    Beginner
    Join Date
    May 2011
    Posts
    11
    My Toshiba came with Windows 7 Home Premium 64 bit.

    The USB key I'm using (only to boot to cmd) contains the same version. Launching the imagex file doesn't work. I get the error message I mentioned earlier.

  10. Re: Satellite C660 - How to recover to factory state?
    #10
    Beginner
    Join Date
    May 2011
    Posts
    11
    Here are the files located on the D: partition:
    http://i609.photobucket.com/albums/tt179/Vantage72/Untitled-11.png

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