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Thread: Satellite C660 - How to recover to factory state?

  1. Satellite C660 - How to recover to factory state?
    #1
    Beginner
    Join Date
    May 2011
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    11
    I'd like to recover my Toshiba Satellite C660 to it's original state.

    I did not create any DVDs at startup.

    On the D: partition there is an 11GB folder called HDDrecovery.

    When I press F8 at startup I do not see any option to use them.

    does anyone know how I can recover? The option circled in red is not available.

    http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R0102134.png

  2. Re: Satellite C660 - How to recover to factory state?
    #2
    Hi mate

    Check if this could help you:
    http://forums.computers.toshiba-europe.com/forums//thread.jspa?messageID=228171

    There is a description how to make a bootable USB stick.
    Possibly you could copy the content of HDDrecovery folder to USB stick and could make this bootable.

    Please post if thsi helped!

  3. Re: Satellite C660 - How to recover to factory state?
    #3
    Beginner
    Join Date
    May 2011
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    11
    Interesting. I will try. My situation is different though. My files look a lot like this:


    the files on the disc are
    recovery disc+
    .....boot+
    ..............fonts
    ..............bcd
    ..............boot.sdi
    ...................eftsboot.exe
    ......efi+
    .................microsoft+
    ...................................boot+
    ..............................................font s
    .................................................. ......bcd
    .....HDDPREP+
    ............................boot
    ............................sources
    ............................bootmgr
    ......HTMPREP+
    ...........................readme.html
    ...........................toshiba.jpg
    ......sources+
    .......................boot.wmi
    .......tools+
    ..................crtdll.dll
    ...................imagex.exe
    ...................version.txt
    ...................vRecoFastCRC.exe
    ...................XcludeCRC.ini
    ...................zlibwapi.dll
    ....06466XR1.CRC
    ....06466XSP.SWM
    ....06466XSP2.SWM
    ....06466XSP3.SWM
    ....06466XSP4.SWM
    ....06466XSP5.SWM
    ....06466XV1.CRC
    ....bootmgr
    ....Setenv.ini

  4. Re: Satellite C660 - How to recover to factory state?
    #4
    Master
    Join Date
    Oct 2009
    Posts
    3,014
    Hi Vantage,

    Have you installed another OS? The HDD recovery option is only available on preinstalled Windows version from Toshiba. If you have upgraded to another version it’s not possible using HDD recovery.

    What OS is installed at the moment? If the original OS is installed you can try to create the recovery disks using Toshiba recover media creator.

    Otherwise follow the instructions posted by MisterX for creating a bootable USB stick with recovery files.

  5. Re: Satellite C660 - How to recover to factory state?
    #5
    Beginner
    Join Date
    May 2011
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    11
    Xardas, which tool do you mean, which tool would allow me to recover the HDD?

    PS. I use Windows 7 and Toshiba C660

  6. Re: Satellite C660 - How to recover to factory state?
    #6
    Beginner
    Join Date
    May 2011
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    Ok I got a little further now.

    It appears I need to run Imagex and point to the right WIM file.

    I booted from a Win x64 USB install key and went to commandprompt. I then ran the imagex apply command. I got the error message:

    "The subsystem needed to support the image type is not present"

    any ideas / suggestions?

    Message was edited by: Vantage

  7. Re: Satellite C660 - How to recover to factory state?
    #7
    Master
    Join Date
    Sep 2009
    Posts
    1,249
    Hey,

    What Windows 7 version you are using at the moment? Was this version preinstalled from Toshiba?

    Generally speaking the bootable USB stick is not an official method to recover your notebook. If you are not sure what to do I would recommend ordering a recovery disk from Toshiba directly:
    https://backupmedia.toshiba.eu/landing.aspx

  8. Re: Satellite C660 - How to recover to factory state?
    #8
    Hi

    I searched for this error message ( +The subsystem needed to support the image type is not present+ ) and found this Microsoft knowledge base article:
    http://support.microsoft.com/kb/974727

    Not sure if this could be useful but worth a check…

  9. Re: Satellite C660 - How to recover to factory state?
    #9
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    Join Date
    May 2011
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    My Toshiba came with Windows 7 Home Premium 64 bit.

    The USB key I'm using (only to boot to cmd) contains the same version. Launching the imagex file doesn't work. I get the error message I mentioned earlier.

  10. Re: Satellite C660 - How to recover to factory state?
    #10
    Beginner
    Join Date
    May 2011
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    Here are the files located on the D: partition:
    http://i609.photobucket.com/albums/tt179/Vantage72/Untitled-11.png

  11. Re: Satellite C660 - How to recover to factory state?
    #11
    Master
    Join Date
    Oct 2009
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    1,927
    Hello

    Do you still use the preinstalled OS from Toshiba or have you installed another Windows 7 copy?

    Can you start Toshiba recovery media creator?

  12. Re: Satellite C660 - How to recover to factory state?
    #12
    Beginner
    Join Date
    May 2011
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    11
    > Do you still use the preinstalled OS from Toshiba or have you installed another Windows 7 copy?


    I use my own copy.

    > Can you start Toshiba recovery media creator?

    Which driver or utility do I need to install to get that option?

    Here's my [list|http://nl.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp?service=NL&selCategory=2 &selFamily=2&selSeries=312&selProduct=6013&selShor tMod=3011&language=13&selOS=30&selType=all&yearupl oad=&monthupload=&dayupload=&useDate=null&mode=all Machines&search=&action=search&macId=&country=24&p age=1]

  13. Re: Satellite C660 - How to recover to factory state?
    #13
    > Do you still use the preinstalled OS from Toshiba or have you installed another Windows 7 copy?
    >I use my own copy.

    Well, this was a big mistake man because you have deleted the Toshiba preinstalled image which included the Toshiba recovery disk creator.
    This tool allowed you to create own recovery disk… Now you are not able to create own recovery disk and I think you will need to order the disk to reinstall the notebook bacl to factory settings.

  14. Re: Satellite C660 - How to recover to factory state?
    #14
    Beginner
    Join Date
    May 2011
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    11
    There's a complete 11GB image on my D: partition.

    I have a hard time believing there's no way I can use it.

  15. Re: Satellite C660 - How to recover to factory state?
    #15
    Master
    Join Date
    Dec 2004
    Posts
    3,164
    Recovery image saved on second HDD partition can be used with “factory settings” only.
    After installing own OS you will lose recovery option and recovery image will be “useless”.

  16. Re: Satellite C660 - How to recover to factory state?
    #16
    Beginner
    Join Date
    May 2011
    Posts
    11
    Thanks for the clear answer.

    It's a shame Toshiba does it this way. Other brands have a recovery partition that is always recoverable.

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