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Thread: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown

  1. Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #1
    Beginner
    Join Date
    Apr 2006
    Posts
    32
    Hi

    I have a persistent issue that is starting to get annoying... Portege 700 running Windows 7. Normal usage (Office, WMP, IE nothing heavy)

    For no obvious reason (no new applications started for instance), there is a sudden increase in fan speed to what must be max (it sounds like it's taking off), and I suspect CPU usage at the same time. And that is that, it simply doesn't stop (I have left for some time on occasion) and does not respond to any input (mouse or keyboard). The only "solution" is to use the power button to force a shutdown. (And then have to lose all cookies etc etc when starting up again).

    I have done a fair amount of googling on this. Thought it was WMP Network Sharing Service and took some action to see, but recently have disabled that service and still the issue is occuring... (I checked it was still disabled when just rebooted).

    I also keep it as "clean" as I can (have AV installed, use ccleaner regularly etc etc) so would be surprised if a virus/worm, but am running a scan again just in case...

    This is happening often enough to be a pain - and I have no idea what is causing it, so any thoughts gratefully received.

    Thanks in advance.

    Tim

  2. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #2
    Master
    Join Date
    Oct 2009
    Posts
    1,927
    Hello

    I’m not owner of Portege R700 but on Toshiba website I found an article that describes EXACTLTY the same problem. High CPU usage and fan activity and then it freezes :(
    Here is the link to this article:
    http://aps2.toshiba-tro.de/kb0/TSB0C032L0000R01.htm

    As you can see, updating the fingerprint software could help you to get rid of this problem. :)

  3. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #3
    Beginner
    Join Date
    Apr 2006
    Posts
    32
    many thanks for that. I did do a search before posting (!) but didn't find that thread... am downloading the software now, fingers crossed will report back....

    tim

  4. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #4
    Beginner
    Join Date
    Apr 2006
    Posts
    32
    i like "special circumstances" - what on earth is that supposed to mean?!

  5. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #5
    Scholar
    Join Date
    Sep 2009
    Posts
    793
    Who cares what that means? ;)
    Update the software and send some feedback.

  6. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #6
    Beginner
    Join Date
    Apr 2006
    Posts
    32
    well 1 hour in and so far so good - but I do not know if I have encountered "special circumstances" yet. will keep fingers crossed and let you know....

  7. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #7
    Master
    Join Date
    Oct 2009
    Posts
    1,927
    ´Cool and thank you for feedback! :)

    I hope your problem is solved now!!!

  8. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #8
    Beginner
    Join Date
    Apr 2006
    Posts
    32
    sad to report.... :(

    thought was OK, indeed it was for a few hours. left the pc to go watch tv last night, when I came back about an hour later to head for bed it was blazing away, and I had to power off with the power button :(

    some other things I have thought of...

    I use a dock - but this has happened both docked and undocked
    it has happened both at home and away (hotel)
    one possible factor is I sync to an HTC WM6.5 phone by USB.... but I can't recall whether this only happens when the phone is connected? it is also not an issue with another laptop (HP) that I sync the same phone to

    the problem with "proper" diagnostics such as disable all startup services and enable one by one is that it can take hours for this problem to occur, so a full diagnosis could take days, with the PC not fully working all the time...
    the symptoms mean I can't use task manager to see what the hell is doing it - is there any report generated anywhere - or can I set one up? - that would log CPU usage or similar by process/application for viewing later?

    any further thoughts very gratefully received - suspect my best bet from all the above is some kind of logging report for later viewing if that can be enabled? (and is decipherable lol)

    ho hum!

    t

  9. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #9
    Beginner
    Join Date
    Apr 2006
    Posts
    32
    well.... all yesterday I left my phone unattached, and the issue did not occur... so I will continue for a little longer. if this continues for a few days I will have to conclude that in some way that is the issue.... i should still be able to sync as this happens pretty quickly, just not leave the phone attached. no idea why this should happen mind you - it syncs fine with another windows 7 pc with no issues, and I have been using these phones and windows for years with no issues :S

    tim

  10. Re: Portege R700, Windows 7, sudden fan/cpu surge, freeze and force shutdown
    #10
    Thanks for the feedback mate... keep it tracking...

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