Satellite A660-12E - Freezes with graphic artefacts

[Goji]

Hello,

Here's my problem :

I bought a Satellite A660-12E. Got it last saturday, transported it with great precautions.

The problem is that when I use a CG dependent program such as a game, the games freezes rapidly, even in the menus, with screen artefacts, symptom of a CG failure (happened in the menus of TF2, alien swarm and while playing Plain SIght). When under windows (with aero and transparency), going on the internet, looking at movies, everything's ok. No problem while using 3DSmax and Mudbox, but didn't check since the last time the problem happened.
Plus the problem doesn't happen the first time I launch a game. Only after a long run of the computer (I use a cooling station and check the temperature : never above 55°c ) to download a game on steam, for exemple.

I tried to install my own version of windows 7 (professional 64bit), updated the cg driver, installed a selection of programs from ninite.com, but the problem reappeared.

Since I'm a student with poor resources and worked all summer just to afford a laptop, i'm a bit upset. :/
Does anyone has a solution or should I contact customer support as soon as possible ?

Thanks.

[C3PO]

Hello

Can you explain what CG and CG driver mean, please?

I can only tell you that it’s important to use original Toshiba display driver instead nVidia drivers because they are pretested and have an overheat protection. So make sure that newest Toshiba display driver is installed.

[Goji]

Sorry, I used the french acronym by habit.

Graphic Card.

First time I had the problem was with official Toshiba driver. But I'll retest tonight.

[Goji]

And now the problem happened when I was on the desktop...

Is it possible that it comes from steam ?

Anyway, here comes the logs :

Nom du journal*:System
Source*: EventLog
Date*: 22/09/2010 23:05:12
ID de l’événement*:6008
Catégorie de la tâche*:Aucun
Niveau*: Erreur
Mots clés*: Classique
Utilisateur*: N/A
Ordinateur*: Goji-LAPTOP
Description*:
L’arrêt système précédant à 23:02:15 le ?22/?09/?2010 n’était pas prévu.
XML de l’événement*:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-09-22T21:05:12.000000000Z" />
<EventRecordID>2275</EventRecordID>
<Channel>System</Channel>
<Computer>Goji-LAPTOP</Computer>
<Security />
</System>
<EventData>
<Data>23:02:15</Data>
<Data>?22/?09/?2010</Data>
<Data>
</Data>
<Data>
</Data>
<Data>1329</Data>
<Data>
</Data>
<Data>
</Data>
<Binary>DA07090003001600170002000F0010000000</Binary>
</EventData>
</Event>

[Xardas]

Hi Goji,

Unfortunately I think such a log file is not useful because here it’s only an user to user forum and I never saw any Toshiba or Microsoft technicians here.

If you have the same problems with factory settings, you should contact an authorized service provider for help. I assume your notebook is still under warranty, so the guys can fix all hardware issues for free.

Good luck! :)

[Goji]

Ok, but it's just in case. :)

Strangest thing tonight.

While playing Chime on steam, the grame froze (with mentionned glitches/artefacts) and then got back to normal.

I contacted Toshiba, they'll take it to repair.

[ZelDarK]

Hello,

I have the same problem !!

I sent my a660-12E to the repair center but they didn't fix the problem..

How do you resolve it please ?