Satellite A660-11M - USB devices not recognized

[sharkbait]

HI,
I have recently bought a new Satellite A660-11M and none of the USB ports seem to work. Ive tried plugging in everything: 3 different mice, memory sticks, ipod but nothing seem to register. It doesnt even say the device isnt working, when i plug it in, nothing happens
thank you

[jeka-israel]

Hi,

Pretty easy to solve it if it's Os/driver related issue. Reinstall/update chipset utility from the [Toshiba Driver Page|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp] or go to the device manager, click on ,,Universal serial bus contollers,, to uninstall it, and restart the laptop then

[sharkbait]

Ive tried the chipset with no luck.
do i uninstall all of them? because there are 4 different ones and 3 are repeated

[jeka-israel]

> do i uninstall all of them? because there are 4 different ones and 3 are repeated

just checked on my laptop, uninstall the 1 st one and restart, then

[PinkPanther]

Hi buddy,

Are you running preinstalled Windows version from Toshiba or have you installed your own Windows version?

Anyway, remove all USB ports from device manager and restart your notebook. After restarting the ports will be recognized again and the problem should be fixed. :)

[sharkbait]

im running a preinstalled version of windows 7
ive uninstalled it and restarted it and it still doesnt work :(

[jeka-israel]

Check in Bios or hw setup if Usb legacy support is enabled

[jeka-israel]

try these:

1. Microsoft fix center:

http://www.freewarefiles.com/downloads_counter.php?programid=56536

It scans for errors

2 Read this article, it for Xp, but can be useful for Win 7, too

http://support.microsoft.com/kb/817900

3 Restore the factory settings:

http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=58

Note, everything will be wiped on local C

If restoring factory settings didn't solve your problem, it can be hardware related In this case, contact the service center in your country:

http://eu.computers.toshiba-europe.com/innovation/generic/ASP_SUPPORT/

[nedjel]

I had the same ISSUE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!

It's not hardware and it's not software. it's design issue. the ports are very tight.

Plugging in the usb, seems to be in, but it is not in, far enough.

Solution: Insert USB plug FIRMLY and ALL THE WAY IN. As soon as you do, you will see a pop up on your screen.

Give it a try and report back.

[sharkbait]

ive tried everything except factory reset
and the ports are very tight indeed
ill give currys a ring tomorrow and see what they say
thanks for the input though

[jeka-israel]

So, try to restore the factory settings. If usb ports still don't work,it can be usb controller malfunction on the motherboard.

[Xardas]

Hi sharkbait,

I agree with Jeka and you should try to restore factory settings. If it’s a software or driver issue, it can be fixed with reinstalling Windows from Toshiba recovery disk because the recovery disk will restore out of box settings.

If you have the same problems after reinstalling you should contact nearest authorized service provider. The guys can check the USB ports and replace it if it’s really necessary. ;)