Welcome to the Toshiba Support Forum, created for customers and enthusiasts to share knowledge, solve problems and discuss technology. To join the discussion, please login or register.
Results 1 to 12 of 12

Thread: Satellite A660-11M - USB devices not recognized

  1. Satellite A660-11M - USB devices not recognized
    #1
    Beginner
    Join Date
    Jul 2010
    Posts
    4
    HI,
    I have recently bought a new Satellite A660-11M and none of the USB ports seem to work. Ive tried plugging in everything: 3 different mice, memory sticks, ipod but nothing seem to register. It doesnt even say the device isnt working, when i plug it in, nothing happens
    thank you

  2. Re: All Satellite A660 - 11M USB ports are not working
    #2
    Master
    Join Date
    Mar 2010
    Posts
    2,584
    Hi,

    Pretty easy to solve it if it's Os/driver related issue. Reinstall/update chipset utility from the [Toshiba Driver Page|http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp] or go to the device manager, click on ,,Universal serial bus contollers,, to uninstall it, and restart the laptop then

  3. Re: All Satellite A660 - 11M USB ports are not working
    #3
    Beginner
    Join Date
    Jul 2010
    Posts
    4
    Ive tried the chipset with no luck.
    do i uninstall all of them? because there are 4 different ones and 3 are repeated

  4. Re: All Satellite A660 - 11M USB ports are not working
    #4
    Master
    Join Date
    Mar 2010
    Posts
    2,584
    > do i uninstall all of them? because there are 4 different ones and 3 are repeated

    just checked on my laptop, uninstall the 1 st one and restart, then

  5. Re: Satellite A660-11M - USB devices not recognized
    #5
    Master
    Join Date
    Oct 2009
    Posts
    1,740
    Hi buddy,

    Are you running preinstalled Windows version from Toshiba or have you installed your own Windows version?

    Anyway, remove all USB ports from device manager and restart your notebook. After restarting the ports will be recognized again and the problem should be fixed. :)

  6. Re: Satellite A660-11M - USB devices not recognized
    #6
    Beginner
    Join Date
    Jul 2010
    Posts
    4
    im running a preinstalled version of windows 7
    ive uninstalled it and restarted it and it still doesnt work :(

  7. Re: Satellite A660-11M - USB devices not recognized
    #7
    Master
    Join Date
    Mar 2010
    Posts
    2,584
    Check in Bios or hw setup if Usb legacy support is enabled

  8. Re: Satellite A660-11M - USB devices not recognized
    #8
    Master
    Join Date
    Mar 2010
    Posts
    2,584
    try these:

    1. Microsoft fix center:

    http://www.freewarefiles.com/downloads_counter.php?programid=56536

    It scans for errors

    2 Read this article, it for Xp, but can be useful for Win 7, too

    http://support.microsoft.com/kb/817900

    3 Restore the factory settings:

    http://forums.computers.toshiba-europe.com/forums/ann.jspa?annID=58

    Note, everything will be wiped on local C

    If restoring factory settings didn't solve your problem, it can be hardware related In this case, contact the service center in your country:

    http://eu.computers.toshiba-europe.com/innovation/generic/ASP_SUPPORT/

  9. Re: Satellite A660-11M - USB devices not recognized
    #9
    Beginner
    Join Date
    Jul 2010
    Posts
    19
    I had the same ISSUE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!

    It's not hardware and it's not software. it's design issue. the ports are very tight.

    Plugging in the usb, seems to be in, but it is not in, far enough.

    Solution: Insert USB plug FIRMLY and ALL THE WAY IN. As soon as you do, you will see a pop up on your screen.

    Give it a try and report back.

  10. Re: Satellite A660-11M - USB devices not recognized
    #10
    Beginner
    Join Date
    Jul 2010
    Posts
    4
    ive tried everything except factory reset
    and the ports are very tight indeed
    ill give currys a ring tomorrow and see what they say
    thanks for the input though

  11. Re: Satellite A660-11M - USB devices not recognized
    #11
    Master
    Join Date
    Mar 2010
    Posts
    2,584
    So, try to restore the factory settings. If usb ports still don't work,it can be usb controller malfunction on the motherboard.

  12. Re: Satellite A660-11M - USB devices not recognized
    #12
    Master
    Join Date
    Oct 2009
    Posts
    3,014
    Hi sharkbait,

    I agree with Jeka and you should try to restore factory settings. If itís a software or driver issue, it can be fixed with reinstalling Windows from Toshiba recovery disk because the recovery disk will restore out of box settings.

    If you have the same problems after reinstalling you should contact nearest authorized service provider. The guys can check the USB ports and replace it if itís really necessary. ;)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •