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Thread: Satellite L500 - Cannot find notebook model on Toshiba support page

  1. Satellite L500 - Cannot find notebook model on Toshiba support page
    #1
    Beginner
    Join Date
    Jun 2010
    Posts
    2
    Hello!

    I have support problems with my notebook..
    When I try to get support or register my Satellite, I can find my model number/serial number on any toshiba site.

    When i try to valide serial number; i get this: "Spiacenti! Il numero di serie non esiste." Why???
    I need drivers and software.. but i can't find it..

    Model No: L500-158
    Serial No: 89434057K
    Part No: PSLJ3E-028023IT

    Please help..

    p.s. sorry for my bad English..

  2. Re: Satellite L500 - Cannot find notebook model on Toshiba support page
    #2
    Hi

    Are you using the Tempro tool in order to register the notebook?
    If yes, then you should update this tool to the latest version v3.33

    Check this:
    +Why does TEMPRO not accept my serial number as being valid?+
    http://aps2.toshiba-tro.de/kb0/FAQ0102S40000R01.htm


    Otherwise the L500-158 belongs to the PSLJ3E series and all drivers can be found on the Toshiba European driver page:
    http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp

    Greets

  3. Re: Satellite L500 - Cannot find notebook model on Toshiba support page
    #3
    Master
    Join Date
    Sep 2009
    Posts
    1,248
    Hey,

    On which Toshiba page you are searching exactly? Your model is listed on the European page so have a look here:
    http://eu.computers.toshiba-europe.com

  4. Re: Satellite L500 - Cannot find notebook model on Toshiba support page
    #4
    Master
    Join Date
    Sep 2009
    Posts
    1,241
    Who knows what are you searching and where?
    Here are few important pages for you:

    -if you want to pick up info about your notebook go to http://www.toshiba-tro.de/unitdetails
    -if you need to download some drivers, tools or utilities go to http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp and choose right notebook model with right short model number PSLJ3E.

    Can you find it now?


    One more question:
    Have you used options on http://eu.computers.toshiba-europe.com/innovation/generic/SUPPORT_PORTAL/ for model search using option with serial number or automatic detection?

  5. Re: Satellite L500 - Cannot find notebook model on Toshiba support page
    #5
    Beginner
    Join Date
    Jun 2010
    Posts
    2
    Hi!
    Thank you guys!!
    I find all drivers and software with your help!!!
    It's awesome!!
    I'm try all toshiba support sites with auto detection and with out, and i get this: wrong s/n..
    http://eu.computers.toshiba-europe.com/innovation/download_drivers_bios.jsp
    This link work fine for me!
    Thanks a lot guys!!!!

  6. Re: Satellite L500 - Cannot find notebook model on Toshiba support page
    #6
    Great! Thanks for the feedback!

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