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Thread: Satellite L500 - Keyboard issues using arrows creates letters and numbers

  1. Satellite L500 - Keyboard issues using arrows creates letters and numbers
    #1
    Beginner
    Join Date
    Mar 2010
    Posts
    1
    Brand new Laptop, Windows 7, 4GB RAM, etc

    Just restored it to factory condition again but to no avail.

    Whenever I use the up down etc arrows, it makes letters and numbers come up, not on every key stroke but on say every second. Also the number pad tends to spit out the wrong numbers as well intermittently also, in word, excel and some other programs. The correct keyboard is chosen. The down arrow tends to make <k> come up whilst the right arrow makes a <l> come up Left arrow is <h> and up arrow seems ok.

    I am baffled, any ideas?
    Thanks

  2. Re: Satellite L500 - Keyboard issues using arrows creates letters and numbers
    #2
    Master
    Join Date
    Oct 2009
    Posts
    3,013
    Hi whatnani,

    If you have already restored the notebook back to factory settings and checked the correct keyboard layout the case is clear Your keyboard is malfunctioning and it should be replaced with a new one.

    Satellite L500 is a pretty new model so it should be covered by warranty. Just contact an authorized service provider and ask for that:
    http://eu.computers.toshiba-europe.com > Support & Downloads > Find an authorized service provider

    Good luck! :)

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