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Thread: Fingerprint reader seems to have randomly stopped working

  1. Fingerprint reader seems to have randomly stopped working
    #1
    Beginner
    Join Date
    Dec 2009
    Posts
    25
    It used to happen occassionally. Where I would attempt to use the fingerprint reader and nothing would happen. Now it just doesn't work at all.
    I try to open the fingerprint reader program but it says "Failed to connect to the sensor."
    Why do you think it's failed to connect to it and how can I get it to connect?

  2. Re: Fingerprint reader seems to have randomly stopped working
    #2
    Akuma
    Guest
    Sounds like there is a bad connection.
    I would send the laptop to an Authorized Service Center for repair.

    There is an ASP list on the Toshiba Website.

  3. Re: Fingerprint reader seems to have randomly stopped working
    #3
    Master
    Join Date
    Sep 2009
    Posts
    2,030
    For me it sounds like hardware issue and I am afraid only service can help you with this issue.

    Only way to be sure if this is an hardware issue is to install OS again using Toshiba recovery image and see if the problem persists with “factory settings”.

  4. Re: Fingerprint reader seems to have randomly stopped working
    #4
    Beginner
    Join Date
    Dec 2009
    Posts
    25
    It's started working again now...
    Strange

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