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Thread: Satellite Pro L550-13M - cannot run HD product recovery

  1. Satellite Pro L550-13M - cannot run HD product recovery
    #1
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    Join Date
    Feb 2010
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    6
    I have a new Toshiba Satellite Pro L550-13M running Windows 7 and I fired it up this morning and it said Windows could not start and went into startup repair.

    The last thing I did with it was last night, when I ran RegistryBooster2 and it cleaned up the registry. I've used this utility loads of times with this and previous notebooks and it's been fine. I guess it's caused the problem though. It backs up the registry, but I can't restore that because I can't boot up!

    So, after rebooting a few times, it eventually said "Windows cannot repair this computer automatically". If I view the diagnostic and repair details, the log lists all these tests, but says they have completed successfully. I'm on repair attempt 38. During one of them, startup repair said it was fixing a registry problem.

    If I try to view the advanced options for system recovery, and select a UK keyboard, I get this message:

    "You must log in to access System Recovery Options"

    and my only option is to click an OK button to restart.

    So, I'm stuck.

    I got a Windows 7 recover CD and running startup repair on that comes up with no errors!

    However, because the notebook is so new, I haven't created any restore points or recovery disks (didn't have any blank DVDs at the time).

    The notebook has a HDD recovery partition, but I can't run the recovery disk to access that option because of the "you must log in" thing above.

    I'm stuck!!!!! Anyone out there with any ideas?

    Extra details:

    Can't boot in safe mode. Last known good configuration doesn't work. All roads lead to startup repair.

    Attempt 38 has this in the startup repair log:

    Root cause found:
    ----------------------------------
    Startup Repair has tried several times but still cannot determine the cause of the problem.
    ----------------------------------

    I can use the Windows 7 recovery CD to get a command prompt and view C: and D: (where the HD recovery files are), but I don't know what to do from there.

    The CD isn't for a Toshiba, so it doesn't list HD recovery as an option. I can only use it to run startup repair (which reports no problems) or get a command prompt.

  2. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #2
    Install OS again following instruction on http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm and you will have “factory settings” again. with “factory settings” everything will be OK again.

    For login use the same account and password as in Win7 (if you have one).

  3. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #3
    Beginner
    Join Date
    Feb 2010
    Posts
    6
    Hi Dr.Lamp,

    I looked at those instructions, but I cannot bring up the Toshiba HDD Recovery option from booting. I have a WIndows 7 recovery CD, but not for a Toshiba and I can boot that, but again no Toshiba HDD option.

    All I can do at the moment, is get to a command prompt via the recovery disk.

    I've also tried holding the zero key down while powering up to bring up the Toshiba HDD utility, but that doesn't work on my L550-13M either.

  4. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #4
    Master
    Join Date
    Feb 2005
    Posts
    2,662
    I really don't understand what is wrong there.
    The fact is that your notebook model was delivered with Win7 and HDD recovery image.
    That means with “factory settings” this HDD recovery (as described in document) must work.

    Unfortunately you didn't explain to us what happen when you press F8 at boot-up.
    Can you enter “Advanced boot options”?
    Is “repair my computer” option available?

    This non-Toshiba recovery CD will not help you at all. HDD recovery option can be started just as described in the document.

    Do you still have “Factory settings” (preinstalled image you got with your notebook) or you have maybe installed own Win7 version?

  5. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #5
    Beginner
    Join Date
    Feb 2010
    Posts
    6
    Hi xaver,

    Actually, I do have the "Repair My Computer" option after pressing F8 and after selecting that and then a UK keyboard, it says it cannot automatically repait Windows. So, I select the Advanced Options and get this:

    "You must log in to access System Recovery Options"

    So, I never get far enough for the HDD recovery.

    I've searched the Internet for help with that "log in" message, but the little I can find on it hasn't helped.

  6. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #6
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    Join Date
    Feb 2010
    Posts
    6
    By the way, when I get the "You must log in..." thing, the only option is an OK button which I click and the computer restarts.

  7. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #7
    Beginner
    Join Date
    Feb 2010
    Posts
    6
    And the notebook is exactly as it was delivered to me. Win7 is the pre-installed version and the recovery partition is untouched too.

    If I can get past that message, presumably I'd be OK. The full message is:

    "You must log in to access System Recovery Options. If you are having trouble logging on, please contact your computer administrator for assistance. Click OK to restart the computer."

  8. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #8
    Master
    Join Date
    Feb 2005
    Posts
    2,662
    Have you ever created account or password when you have started your notebook for the first time?
    When you reach stage 3 in Toshiba document enter your account name and password (if you have one) and confirm with OK.

    Then you should be able to reach step 4 and “System recovery options”.
    Man I done this probably 30 times in last two years and it runs always on the same way, so I cannot imagine on your notebook works different.

  9. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #9
    Beginner
    Join Date
    Feb 2010
    Posts
    6
    Hi xaver,

    That's the trouble!!!! Step 3 never comes up! It goes straight to that message with no option to enter a user.

    I came across a guy on another forum with the same problem, but I don't think he got it fixed either.

  10. Re: Satellite Pro L550-13M - cannot run HD product recovery
    #10
    We can discuss here for days but obviously we cannot help you. I recommend you to visit nearest Toshiba service. Take your laptop with and put it there on the desk. Let the Toshiba people see what happen exactly. I am sure they can help you. Pay a coffee and everyone will be happy.

    I have done recovery installation numerous times and have never, but really never noticed such issue.

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