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Thread: Satellite Pro L500-19X boots ok but touchpad and keyboard fail

  1. Satellite Pro L500-19X boots ok but touchpad and keyboard fail
    #1
    Beginner
    Join Date
    Feb 2010
    Posts
    1
    Satellite Pro L500-19X running windows 7.

    The machine boots ok, then at the login screen neither the touchpad or keyboard works.
    The only way I can overcome this is to go back to a previous restore point.
    After this, the machine runs fine until I power off, on powering up again, I get the same issue.

    The machine has the latest updates applied.

    Any pointers welcomed.

    Regards,

    C.

  2. Re: Satellite Pro L500-19X boots ok but touchpad and keyboard fail
    #2
    Can you use both devices in “safe mode” or when you enter BIOS settings?

    If possible run HDD recovery installation and test functionality with “factory settings”.
    I know, it is most radical method but best way to test hardware functionality.

  3. Re: Satellite Pro L500-19X boots ok but touchpad and keyboard fail
    #3
    Master
    Join Date
    Oct 2009
    Posts
    3,013
    Hi lfc1892,

    Have you tested external input devices? Maybe your internal devices are faulty and must be replaced. In this case the external input devices should work properly! :)

    Furthermore you should follow the instructions posted by Dr.Lamp. Check this also in safe mode and in BIOS. In worst case you have to reinstall Windows

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