Welcome to the Toshiba Support Forum, created for customers and enthusiasts to share knowledge, solve problems and discuss technology. To join the discussion, please login or register.
Results 1 to 7 of 7

Thread: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP

  1. Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #1
    Beginner
    Join Date
    Jun 2009
    Posts
    3
    Hi,

    My TECRA A10 has a very strange problem since 1 month.
    At startup, in windows XP, keyboard or touchpad or both frequently don't work. Only "Fn" keys are operationnals.
    I can't use the others. "CAPS LOCK" , alpha keys, etc aren't active. Laptop isn't usable.
    I have to restart the laptop in loop while alpha keybord isn't usable.Drivers are update.

    I think it's a problem related to Windows.
    When the Laptop is booting, I can choose a starting media with directional keys and then see "CAPS LOCK" key is OK ( switch led is working ).
    All seems ok . After choosing hard disk media and starting XP, keyboard is out.
    No problem IN BIOS.

    I reinstalled Windows XP Pro SP3 with the Toshiba CD.
    At the beginning, I had no issue with keyboard or touchpad. I restarted laptop and all was nice.
    I applied Windows Update and keyboard/touchpad problems were back.

    Maybe, there is a conflict driver with a Windows Update ?

    Patrice

  2. Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #2
    Master
    Join Date
    Jan 2006
    Location
    UK
    Posts
    1,387
    > I applied Windows Update and keyboard/touchpad problems were back.
    As I understood your message the keyboard and touchpad issues began after running the first MS Windows XP updates.
    But after the Win XP installation (without the MS updates) everything worked perfectly… you have no problems with the notebook also using the OS from the Toshiba Recovery disk (Vista for example).

    Is it right?

    Hmm… that’s strange… because the keyboard driver is a part of the Windows and there are no special keyboard drivers which could be updated.
    But there is touchpad driver on the Toshiba European driver page; Alps Electric.

    Update the touchpad driver and additionally check if your BIOS is up to date. If the BIOS is not up to date then update it too.

    Check it out!

  3. Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #3
    Master
    Join Date
    Dec 2008
    Posts
    1,720
    Hi

    It seems that the Windows update is not full compatible to the touchpad driver or so… But really strange because the keyboard should normally always work.

    Can you identify what Microsoft Hotfix is causing this problem?

    In your case I would try to update the touchpad and see what happens. Maybe this is a solution for this:
    http://eu.computers.toshiba-europe.com => Support & Downloads => Download Drivers

    If you have updated the driver give us a feedback. I’m interested in it! :)

  4. Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #4
    Beginner
    Join Date
    Jun 2009
    Posts
    3
    Hi,

    I couldn't determine what Microsoft Update is causing this issue. After installing, a lot of fixes were downloading and installing at same time.
    The Bios is updated. I have downloaded and installed the last drivers for touchpad.

    It's weird that "Fn" keys are working but no the other "standard" keys.

    Thank for your help

  5. Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #5
    Master
    Join Date
    Dec 2008
    Posts
    2,021
    Hi!

    Have you tested an external keyboard on the notebook? Can you notice the same issue on the external keyboard or does it work?
    It’s really hard to say what is the reason for this but maybe the internal devices are not working properly or so…

    Just check it with external input devices! ;)

    Bye

  6. Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #6
    Beginner
    Join Date
    Jun 2009
    Posts
    3
    Hi,

    external usb keyboard and mouse are working properly. I should use the warranty.

    Thanks for your replies.

  7. Re: Tecra A10 - Keybord and Touchpad don't work most time in Windows XP
    #7
    Master
    Join Date
    Dec 2008
    Posts
    1,720
    Yes, I think that’s a good idea because the external input devices are working.

    Thanks for feedback! :)

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •