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Thread: Toshiba modem G450 problems

  1. Toshiba modem G450 problems
    #1
    Beginner
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    Nov 2008
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    1
    Hi,

    We faced a problem. We installed a software and drivers of Toshiba g450 on the various notebooks to use it as a modem for a mobile network. When we were logged as Administrators everything fine, when we were logged as normal user in domain, the software was searching the modem without success. We did not have such a problem by other USB modems.

    Thanks

    andre

  2. Re: Toshiba modem G450 problems
    #2
    Master
    Join Date
    Feb 2005
    Posts
    2,583
    Sorry Andre but this forum is explicit designed to discuss issues with mobile computing – notebooks.
    Is G450 notebook, desktop, PDA or mobile phone?

  3. Re: Toshiba modem G450 problems
    #3
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    Nov 2008
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    I also have problems with the new Toshiba 3G GSM/modem. (G450)

    The include software Wellphone crash on XP and Vista. After testing i found that it is not compatible with
    the latest .NET 2.0 version. On XP i needed to remove the SP for .NET 2.0 and got it working.
    ( Only now, my PC is vulnerable to .NET 2.0 security issue's that where fix in the SP)
    On Vista it's impossible to get it work, .NET is embedded in the OS and can't be downgraded.

    Any updates for Wellphone available ?

    Greetings
    Rudi

  4. Re: Toshiba modem G450 problems
    #4
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    Nov 2008
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    I have the same problem that Rudidv .

    Any updates for G450 available?

  5. Re: Toshiba modem G450 problems
    #5
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    Dec 2008
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    Please could you provide more details ?
    Wich System Service Pack are you using, XP SP2 or Vista SP1 ?
    What is the Microsoft number of the .NET 2.0 patch wich make your software crashing, KB929916 ?
    What is the Wellphone version you are using (you can see it from the -Install Folder- Wellphone2.exe details), 3.6.728.33 ?

    Thank you for your help.

  6. Re: Toshiba modem G450 problems
    #6
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    Feb 2009
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    Today after automatic updates of Microsoft Windows XP, modem stopped work. Occur message, that application failed.

    Wich System Service Pack are you using, XP SP2 or Vista SP1 ?
    XP SP3

    What is the Microsoft number of the .NET 2.0 patch wich make your software crashing, KB929916 ?
    I don´t know where it found

    What is the Wellphone version you are using (you can see it from the -Install Folder- Wellphone2.exe details), 3.6.728.33 ?3
    3.5.652.33

  7. Re: Toshiba modem G450 problems
    #7
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    Feb 2009
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    Hi,I have the same problem,but because there is no serial for this software in the box(or cd)
    with the demo ver. 3.7.662,Wellphone works wonders....*but we do not have the serial number for registration*.. ..
    if you have one ship to herny66@hotmail.com

    I asked Toshiba,for the serial, but so far have not responded......

    ciao herny

  8. Re: Toshiba modem G450 problems
    #8
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    Feb 2009
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    I didn´t find any serial, Probably we need wait until Toshiba solves this problem.

  9. Re: Toshiba modem G450 problems
    #9
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    Feb 2009
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    1
    This device is a complete waste of time. I was sold this last Friday by Expansys UK. The software on it is dated 2007. Toshiba know full well that it doesn't work with Vista yet they continue to ship it without updated firmware. Disgusting!

    Expansys UK are a complete waste of time too. It was the first time I have ever used them and I just spoke to a girl on the phone and said why where they shipping a device that clearly does not work with Vista and her reply was "Well it works with XP". Oh well that's ok then. I'll just go out a get a whole new system with XP on just so I can use my cr@ppy Toshiba modem. Great advice love. Shame they didn't mention this on the product page when I bought it.

  10. Re: Toshiba modem G450 problems
    #10
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    Feb 2009
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    Hello, it's true,but with Vista works only with Wellphone 3.7.662, that is the demo...you do not have a serial number to be able to do the upgrade of this software,or if you know where to download it...tnx
    I'm sorry,as you can see the firmware version and know that there are two versions of a modem, a 3.6 Mbps, the other from 7.2 Mbps
    see here http://www.telepolis.pl/telefony.php?id=1358

    ciao herny

    herny66@hotmail.com

  11. Re: Toshiba modem G450 problems
    #11
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    Feb 2009
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    It's true that version 3.7 of Wellphone software will work on Vista (tested in Home premium and Ultimate) with latest framework installed. But that doesn't solve our problem: G450 ships with a version that doesn't work, or even worse, that doesn't install at all.

    Wellphone support says to upgrade to 3.7. How can we?. We don't have no serial number!!. Should we pay for the new version? Don't think so!

    Toshiba support (as one would expect) just hides. Why has not anyone from Toshiba shown up in this thread?.

    Give us a serial to upgrade!

    A very sad and disappointed customer

  12. Re: Toshiba modem G450 problems
    #12
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    Feb 2009
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    Sorry. I forgot to ask.

    Has anyone tried to install the modem directly in Vista?. I mean without installing wellphone.

    thanks

  13. Re: Toshiba modem G450 problems
    #13
    Beginner
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    Feb 2009
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    I have an idea !!!! someone buys wellphone, then divide the cost in 2 or 3 users, who do you think....
    47 euro or 62 $ . 3 users = 15eur or 21$ everyone...wwho says....
    bye herny

  14. Re: Toshiba modem G450 problems
    #14
    Beginner
    Join Date
    Feb 2009
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    Hi guys!. Wellphone support team just responded and here is the solution:

    This mail is sent to you because you have contacted SmartCom support about
    this product:
    Manufacturer : Toshiba
    Device : G450
    Connection type : USB

    A new software is available from this link:
    Please write wellphone support to get the link: they are very quick

    This version (3.7.671.33) fixes the problem with DotNet framework v3.5
    update.

    Hope it helps!!.

    Message was edited by: guillerg

  15. Re: Toshiba modem G450 problems
    #15
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    Join Date
    Feb 2009
    Posts
    7
    OK !!!! at 17/02/2009 h. 15.13 THANKS SMARTCOM


    Hello,

    This mail is sent to you because you have contacted SmartCom support about
    this product:
    Manufacturer : Toshiba
    Device : G450
    Connection type : USB

    A new software is available from this link:


    This version (3.7.671.33) fixes the problem with DotNet framework v3.5
    update.

  16. Re: Toshiba modem G450 problems
    #16
    Beginner
    Join Date
    Feb 2009
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    1
    I mailed Wellphone support but no reply yet. Also installed the demo but it still didn't work (software just 'scanning' all the time). Has anyone got this working properly with Vista SP1 yet?

  17. Re: Toshiba modem G450 problems
    #17
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    Feb 2009
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    It's working on Vista SP1. You need to contact Wellphone support and they'll send you a new software (3.7)

  18. Re: Toshiba modem G450 problems
    #18
    Beginner
    Join Date
    Dec 2008
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    3
    Manufacturer : Toshiba
    Device : G450
    Connection type : USB


    A new software is available from this link:

    Link: [ftp://smccust020:smcAb55Dx@ftp.smartcom.com/TOSH/Setup.exe]


    This version (3.7.671.33) fixes the problem with DotNet framework v3.5 update.

    SmartCom support

  19. Re: Toshiba modem G450 problems
    #19
    Beginner
    Join Date
    Jun 2009
    Posts
    1
    Dear Herny66, kindly follow up your post that there are 2 versions of G450 3.6 and 7.2 Mbps ... tried your link but can not understand. How to check the firmware
    and understand which one 3.6 or 7.2 Mbps.
    FYI, Toshiba Support inform me this modem is 7.2 Mbps (www.toshiba-europe.com/mobile).

    Thanks, Vincent.

  20. Re: Toshiba modem G450 problems
    #20
    Beginner
    Join Date
    Aug 2009
    Posts
    1
    thank you smcmanu !! problema resuelto!!

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