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Thread: Webpages freeze on Portege M400 tablet PC

  1. Webpages freeze on Portege M400 tablet PC
    #1
    Beginner
    Join Date
    Jan 2008
    Posts
    1
    My company have three M400's and we all have the same problem. We are running XP professional. At least 50% of the time the screen freezes when viewing web pages. To unfreeze, I have to minimize and maxim\ise the page and the I can enter data. A typical scenario would be that I didn't realise the page has frozen until I click on a hyperlink and, although I hear the hyperlink click, nothing happens on the screen until I minimise and maximise. Once the screen has unfrozen, I can see that the PC has already jumpedto the new page but couldn't display it.

    This seems to suggest a problem with the graphics dislpay hardware/softare.

    Any thoughts as to what is going on? Anyone else had this problem? This is very annoying as our customer software is mostly web-based.

  2. Re: Webpages freeze on Portege M400 tablet PC
    #2
    Enthusiast
    Join Date
    Aug 2007
    Posts
    142
    First remove the Intel Proset Utility in system management -> Add remove Programs
    Second start msconfig and look for the Adobe Faststart for the Acrobat Reader (Sorry, but I don't remember the exact name). Deactivate it.
    Now your system hangs should be gone.

  3. Re: Webpages freeze on Portege M400 tablet PC
    #3
    Beginner
    Join Date
    Mar 2008
    Posts
    1
    I have had this problem of the M400 freezing repeatedly, when using the internet and otherwise. I do not think that it is a software issue. I was advised by Toshiba to remove the Intel Proset Utility and also try to remove the Adobe Faststart which I could not find. After removing the Intel Proset Utility, I have lost wireless connectivity at home. All other computers are fine except my Tablet. Grateful for suggestions and advice.

  4. Re: Webpages freeze on Portege M400 tablet PC
    #4
    Enthusiast
    Join Date
    Aug 2007
    Posts
    142
    Please check the version of the fingerprint reader software.
    There is a known problem the Internet Exlporer hangs or responds slowly with the ProtectorSuite less than Build#2934.
    You can download the actual version here: http://support1.toshiba-tro.de/tedd-files2/0/fp-sw-20070906141023.zip

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