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Thread: Cannot Obtain RMA

  1. Cannot Obtain RMA
    #1
    Beginner
    Join Date
    Jan 2019
    Location
    San Francisco, CA
    Posts
    2
    My three-month-old DTC920 Canvio Red 2TB 5400 drive failed. In trying to obtain an RMA, I kept finding myself back to square one when I click the Continue button on the attached RMA application.

    I'm responsible for ordering hundreds of Toshiba drives over the years, and I'm very disappointed with this experience.
    Attached Thumbnails Attached Thumbnails Toshiba Proof of Purchase.jpg   Toshiba RMA Application.jpg  

  2. Re: Cannot Obtain RMA
    #2
    Beginner
    Join Date
    Jan 2019
    Location
    San Francisco, CA
    Posts
    2
    I finally received an RMA by making a telephone call. If calling is the only option, then I think the online option for requesting an RMA should be eliminated.

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