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Thread: netflix freezing on new Toshiba 43U5863DB

  1. netflix freezing on new Toshiba 43U5863DB
    #1
    Beginner
    Join Date
    Jan 2019
    Location
    Ireland
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    2
    when i try use netflix it just loads to 20% and freezes. then proceeds to freeze the tv. it worked fine for a week after i got it but hasnt worked in about two now. Ive tried first time installation a few times and tv software says its up to date....

  2. Re: netflix freezing on new Toshiba 43U5863DB
    #2
    Hi, if you contact the support team on 0333 733 4422 they should be able to get a update sent out to resolve this.

  3. Re: netflix freezing on new Toshiba 43U5863DB
    #3
    Beginner
    Join Date
    Jan 2019
    Location
    Ireland
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    2
    i plugged out the tv for about an hour and its back working normal

  4. Re: netflix freezing on new Toshiba 43U5863DB
    #4
    Thats great to hear

  5. Re: netflix freezing on new Toshiba 43U5863DB
    #5
    Having the same issue here, only got the TV yesterday and it's already annoying me. Running the initial installation again got Netflix to run a single episode of Planet Earth 2 in 4K and trying to load the next episode brought the 20% freezing issue back and crashed the TV when I tried to exit the app. I don't plan to fully reset my TV between every episode. That's just ludicrous.

    I know it's not an issue with my WiFi or the Netflix servers as my PS4 plays it flawlessly.

    The ring light flashes red a few times when I switch the TV on but it claims I'm on the latest firmware so if it's updating I have no idea what to or why.

    I also have an issue with the backlight occasionally switching off. Creating custom settings with the backlight set to 50% seems to have resolved the issue thus far but it remains a concern.

    Suggestions welcomed because right now this thing is at serious risk of being returned in disgust.

  6. Re: netflix freezing on new Toshiba 43U5863DB
    #6
    I'd advise speaking to the team on 0333 733 4422 and they can look into resolving it for you

  7. Re: netflix freezing on new Toshiba 43U5863DB
    #7
    Beginner
    Join Date
    Jan 2019
    Location
    Ireland
    Posts
    1
    I have exactly the same issue and its super annoying!

    I have plugged amazon fire stick and the netflix works perfectly, it means its not wifi issue.

    If I new that this tv is very poor quality I would stay with my old one and keep using amazon fire stick.

    Toshiba, you shouldnt be glad to hear all the working around, its not a solution.

  8. Re: netflix freezing on new Toshiba 43U5863DB
    #8
    I would advise getting in contact with the helpline above as they may be able to provide some further support to resolve the problems you are having.

  9. Re: netflix freezing on new Toshiba 43U5863DB
    #9
    Beginner
    Join Date
    Sep 2018
    Location
    UK
    Posts
    3
    We have a toshiba 43v6863db, bought last September. Initially would not display Dolby Vision correctly - just green lines at top of black screen on Netflix. Then updated a few weeks later and has been fine with it since. Used last night for first time in 2-3 days and back to the same issue - any ideas?? looking at the system under update it doesn't say when it was updated but states update version is from 5th October. Any ideas?

  10. Re: netflix freezing on new Toshiba 43U5863DB
    #10
    Hi BallerDoc, I'd advise speaking to the team mentioned above and they can look at sending out a update however I would advise a first time installation.

  11. Re: netflix freezing on new Toshiba 43U5863DB
    #11
    My tv is doing the same loading to 20% then freezing the t.v wonít allow to reset as canít press any buttons when it does this only thing working turning tv off for half hour and back on but done this now twice in space of few hours , no good

  12. Re: netflix freezing on new Toshiba 43U5863DB
    #12
    Hi Lakey, I would suggest to contact the support team on 0333 733 4422.

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