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Gunde
18.11.2012, 20:14
After installing Windows 8 PRO I cannot play a dvd. The trouble seeker says: The hardware can not start due to damaged or incomplete config info in the register (code 19).

When searching for a new driver I'm told that I have the latest one. I read on Microsoft support that a similar problem occured on installing Vista, but the solution should not be applied on this installation.

What else is to do about this problem?

Terentino
19.11.2012, 10:35
Hi

Have you made Win8 upgrade or clean installation?

Check please http://eu.computers.toshiba-europe.com/innovation/generic/windows8-message and step-by-step instructions.

Tonny
19.11.2012, 12:21
> After installing Windows 8 PRO I cannot play a dvd. The trouble seeker says: The hardware can not start due to damaged or incomplete config info in the register (code 19).

If you would use the Toshiba forum’s Advantage search option, then you would find this info:

http://www.csd.toshiba.com/cgi-bin/tais/support/jsp/bulletinDetail.jsp?pf=true&soid=3516888

+If the TOSHIBA Recovery Media Creator or TOSHIBA Disc Creator are installed on the HDD, there might be a issue between Win 8 and mentioned software…+
+So uninstall these tools, then restart your PC using the Power-->Restart option in Windows 8. Your CD/DVD should be accessible now.+