PDA

View Full Version : Satellite P750 shuts down or goes to sleep, wireless internet disappear



erika_conn
13.01.2012, 15:56
This is so weired so I'll start from the top. I just got this baby a couple of months ago so I don't know what's going on.

Whenever it's idle and either turns off or goes to sleep, upon awakening;
connection to the internet has to load anew.
hardware radio switch is off so no networking

Now, I go to Device Manger/Network Adapters and right click Intel(R) WiFi Link 1000 BGN, then Properties then Advanced. From there I open 802.1 1n Mode and either Enable or Disable, depending what I did the last time. Then I am able to Enable the WiFi.

But, as soon as it goes to sleep or shuts down, the same problem arises. It's got so bad, I have Device Manager on my task bar for easy access.

My husband and I are the only ones on this network. He needs to have internet access even if my computer is asleep. What can I do to remedy this?

I might add, this problem started a couple of weeks ago. I can't recall doing anything to make this happen. I've been on a lot of forums. Nobody seems to have an answer.X-(

BTW, I have Win7. What I wouldn't do to have XP back.

MasterG
13.01.2012, 16:09
The WLan needs to be enabled using the key combination FN + F8.
Did you use or try this in order to enable the WLan?

From my knowledge using this key combination should be good enough to get the Wlan enabled.

By the way: try to update the WLan driver
Here are the latest drivers available on the Toshiba WLan portal:
http://aps2.toshiba-tro.de/wlan/

erika_conn
13.01.2012, 16:34
Yes, always. I gave up on that some time ago. It's worthless. Nothing happens.
I tried to update but get a message that I already have the latest dirvers.

MasterG
13.01.2012, 16:40
> Yes, always. I gave up on that some time ago. It's worthless. Nothing happens.

What does this mean exactly? What happens if you would use Fn + F8?

> tried to update but get a message that I already have the latest dirvers

So don’t update but make a clean installation.
Go to device manager and uninstall the WLan driver.
Reboot the notebook and install the driver downloaded from the portal
Reboot the notebook and test again…

erika_conn
13.01.2012, 16:43
Nothing happens. Really.

In any case, why am I disconnected when the computer is idle - asleep or shut down?

I think I've already installed and rebooted but I'll do it again.

Message was edited by: erika_conn

Message was edited by: erika_conn

MasterG
13.01.2012, 16:46
> Nothing happens. Really

Well, the FN buttons are controlled by VAP (value added package) and Flash Card Support Utility.
Remove/Uninstall both tools from the system.
Reboot the notebook
Install VAP and Flash Cards again…

This should work for FN buttons

erika_conn
13.01.2012, 17:16
Could you walk me through it a little? I'm so afraid I'll uninstall something I shouldn't.

I just looked in control panel. Surely you don't want me to uninstall VAP, do you?

Message was edited by: erika_conn

MasterG
13.01.2012, 17:21
In control panel -> software you should see both software: VAP (value added package) and Flash Card Support Utility.
This can be uninstalled.
On Toshiba page http://eu.computers.toshiba-europe.com in driver download section you can download both software packages for Win 7 64bit.

erika_conn
13.01.2012, 17:52
I was too scared to do that but I ran a test and here are the results:
Windows Network Diagnostics Publisher details

Issues found
DHCP is not enabled for "Wireless Network Connection 3"

Detected

Automatically update your network settings Completed

"Wireless Network Connection 3" doesn't have a valid IP configuration

Detected

Reset the "Wireless Network Connection 3" adapter Completed
Investigate router or broadband modem issues Not run

Issues found Detection details

? DHCP is not enabled for "Wireless Network Connection 3" Detected


Automatically update your network settings Completed

Windows can detect the correct network settings for you.

Network Diagnostics Log
File Name: 1F1E8C7B-5BEB-4298-98E9-0BFFEC0FDFCE.Repair.Admin.1.etl




? "Wireless Network Connection 3" doesn't have a valid IP configuration Detected



Reset the "Wireless Network Connection 3" adapter Completed

This can sometimes resolve an intermittent problem.

Network Diagnostics Log
File Name: 16A1707E-D2B0-4184-BE2A-67C62BEBE176.Repair.Admin.0.etl



Investigate router or broadband modem issues Not run

If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details


Diagnostics Information (Network Adapter)
Details about network adapter diagnosis:

Network adapter Wireless Network Connection 3 driver information:

Description . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Manufacturer . . . . . . . . . : Microsoft
Provider . . . . . . . . . . . : Microsoft
Version . . . . . . . . . . . : 6.1.7600.16385
Inf File Name . . . . . . . . . : c:\windows\inf\netvwifimp.inf
Inf File Date . . . . . . . . . : July-13-09 8:42:54 PM
Section Name . . . . . . . . . : vwifimp.ndi
Hardware ID . . . . . . . . . . : {5d624f94-8850-40c3-a3fa-a4fd2080baf3}\vwifimp
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 71
Physical Media Type . . . . . . : 9


Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis:

For complete information about this session see the wireless connectivity information event.

Helper Class: Auto Configuration
Initialize status: Success

Information for connection being diagnosed

Result of diagnosis: No problem found





Network Diagnostics Log
File Name: 1F1E8C7B-5BEB-4298-98E9-0BFFEC0FDFCE.Diagnose.Admin.0.etl



Other Networking Configuration and Logs
File Name: NetworkConfiguration.cab


Collection information
Computer Name: ERIKA
Windows Version: 6.1
Architecture: amd64
Time: Friday, January 13, 2012 10:47:09 AM
Publisher details

Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows

erika_conn
14.01.2012, 17:31
Guess what? I don't know what that test did but it fixed the issue. I can't believe it. Maybe I don't have Win7 quite so much now.

Andrej
14.01.2012, 22:27
Cool.
The main point is that problem is fixed. ;)