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Frederick09
28.12.2009, 00:38
We purchased a Toshiba Netbook nb200 for our teenager for Christmas.

She was so excited to get it and was on the computer right away and set up her own user account without writing it down or allowing me time to create a disk for her.

Now the user account will not let us in. She says she knew what the password was and when we try it, it does not work. We have spent two days typing everything under the sun to see if we can get it and no luck.

2 days after Christmas and she cannot get into the computer at all.

I have tried the safe mode etc and does not work.

Any suggestions on what to do please?

Thank you.

jnjroach
28.12.2009, 03:30
Try This....

To recover the original factory image using the utilities on your computerâ??s internal storage drive:

1. Make sure the computer is turned off.

2. Press and hold the 0 (zero) key on your keyboard while powering on the computer.

3. If your system offers a choice of Windows® 7 32-bit or 64-bit operating system, select one at this time. If not, skip to step 4.

4. A warning screen appears, stating that when the recovery is executed all data will be deleted and rewritten.

Click Yes to continue. Follow the instructions to do a complete restore....

HTH,

Jeff

Akuma
08.03.2010, 00:32
Have you tried running Recovery from the Hard Disk?

Check the users manual for instructions.