View Full Version : No audio output device is installed on Satellite U300

02.03.2008, 13:33
Dear sir ,

I buy this laptop new , when I start windows for the first time there is no Audio output device installed. So I use the product recovery to install new system but also no thing , I download the driver from Toshiba website but also no sound.

This is the Error Description:

Windows was able to successfully install device driver software, but the driver software encountered a problem when it tried to run. The problem code is 10.

Problem signature:
Problem Event Name: PnPDeviceProblemCode
Architecture: x86
Hardware Id: hdaudio\func_01&ven_10ec&dev_0260
Setup class GUID: {4d36e96c-e325-11ce-bfc1-08002be10318}
PnP problem code: 0000000A
Driver name: RTKVHDA.sys
Driver version:
Driver date: 08-28-2007
OS Version: 6.0.6000.
Locale ID: 1033

Can you help me with this problem please.
My system: Satellite U300 - Windows Vista 32 .

thank you and waiting for your support .
osama katilo

05.03.2008, 10:21

I have exact the same problem. Laptop was purchased in Canada just some weeks ago...
In addition, the operating system has not defined a device automatically and was necessary to add it manually through the Device Manager.

Thanks in advance,
Andrew Molyuk.

05.03.2008, 10:53
Hello Osama

Have you bought your notebook in Canada too?

07.04.2008, 16:12
I have also the same problem on my U300. The thing is under Vista 32, the sound works but not perfect. However with winxp sp2, and after slipstreaming with the sata drivers, i still have no sound and i get the same error10 message.
Installing the XP driver from the Toshiba support page, and from the realtek website, still I have the same error message.

I am surprised that Toshiba has not given a solution to this yet!!!!

If anyone has found a solution to this, please please please share it with us.

Many thanks


07.04.2008, 16:23
Hi guys…

The file RTKVHDA.sys belongs to the Realtek and I presume it’s a Realtek sound driver.
In your case I would recommend visiting the Realtek website and to download the newest sound driver package!!!

Here is the site:

Hope it helps